Olivia Carver
Newport,KY
Summary
Driven professional with diverse experience seeking to combine my foundational skills with a passion for helping people and solving their needs. Eager to contribute to a dynamic organization that values innovation and fosters personal growth.
Overview
4
4
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
12.2022 - Current
- Assisting customers with executing a variety of requests such as contributions, withdrawals, transfers, rebalances, and loans in their 401k accounts
- Handling 40+ customer interactions per day, providing detailed, personalized, and friendly service
- Reiterating complex and technical information clearly and concisely, while adjusting as needed to facilitate customer comprehension
- Engaging with upper management to ensure the customer experience is aligned with the organization's goals
- Utilizing a variety of software tools and systems to serve customer needs
- Resolving customer complaints in a tactful and comprehensive manner
Head Athletic Trainer
Mercy Health - Anderson High School
04.2021 - 11.2022
- Used critical thinking and problem-solving skills to evaluate and diagnosis new injuries
- Planned and implemented physical rehabilitation plans for 50+ patients daily, while adhering to strict time constraints in a fast-paced environment
- Served as a liaison between athletes, parents, coaches, and medical providers to ensure seamless communication regarding injury management.
- Deployed emergency care to patients in critical conditions
- Created a filing system for physical and digital documents, including patient medical history, patient interactions, progress reports, rehabilitation sessions, etc
- Ensured confidentiality of personal and medical information for each patient
- Managed the inventory of crucial supplies and equipment within budget restraints
- Built positive, lasting relationships with each patient
Orthopedic Medical Assistant
OrthoCincy Orthopaedics and Sports Medicine
10.2020 - 04.2021
- Obtained and documented patient medical history, vital signs, and current complaints at intake
- Created a variety of medical orders for patients, including MRI orders, CT Scans, and prescriptions
- Evaluated orthotic devices on patients, adjusted to assure fit, function, medical efficacy, and quality of work
- Applied all types of casts, splints, braces, bandages, and slings by determining proper positioning and angulation
- Removed sutures, staples, gauze, and other medical devices from patients during post-surgical office visit
- Aided in casting and splinting patients after physician performed in-office closed reduction of hand and/or wrist injuries
- Assisted physicians during minor surgeries by sterilizing surgical equipment and preparing patients for in-office medical procedures, such as Carpal Tunnel Release surgery, Trigger Finger Release surgery, De Quervain’s Tenosynovitis Release surgery, etc.
- Fostered strong patient relationships while using empathy to establish trust in quality of care
Education
Bachelor of Science - Athletic Training
Northern Kentucky University
Highland Heights, KY12-2019
Skills
- Highly Adaptable
- Interpersonal Skills
- Attention to Detail
- Time Management
- Organizational Skills
- Verbal and Written Communication
- Medical Terminology
- Patient-Focused Care
Timeline
Financial Customer Associate
Fidelity Investments
12.2022 - Current
Head Athletic Trainer
Mercy Health - Anderson High School
04.2021 - 11.2022
Orthopedic Medical Assistant
OrthoCincy Orthopaedics and Sports Medicine
10.2020 - 04.2021
Bachelor of Science - Athletic Training
Northern Kentucky University
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