Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Olivia Castiglione

Customer Service
Palm Beach Gardens,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Allied Universal
Jupiter , FL
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Assisted with mentoring new employees during and after training.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Utilized automated systems to log and retrieve call information.

Crew Member

Chick-fil-A
Palm Beach Gardens, FL
06.2019 - 05.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Used knives to peel and dice fruits and vegetables for meals.
  • Organized and stored ingredients according to schematics and expiration dates.
  • Packaged and labeled to-go and delivery orders for pickup.
  • Maintained knowledge of store menus to advertise promotions and limited-time offers.
  • Trained new employees regarding company policies and food preparation procedures.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Recorded orders by answering customer questions and entering requests in system.

Assistant Dining Room Manager

Atria Park St. Josephs
Jupiter, FL
01.2017 - 04.2020
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Led planning, set up and takedown for special events.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Maintained food and equipment inventories to support business demand.
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
  • Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
  • Established standards for personnel performance and customer service.
  • Created specialty dishes and developed recipes to be used in dining facilities.

Customer Service Associate

Publix
Jupiter, FL
08.2016 - 10.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Assisted with mentoring new employees during and after training.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Delivered service excellence through all points of contact.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Updated inventory counts with RF scanner and reported low-stock items or shortages.

Education

High School Diploma -

Jupiter High School
Jupiter, FL
05.2020

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Call Documentation
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Electronic Information Systems
  • Food Safety and Quality
  • Reservation Planning
  • Equipment Sanitation
  • Crew Scheduling

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Microsoft certified
  • Comunications cetificate
  • Tech serv certificate


Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

Allied Universal
05.2021 - Current

Crew Member

Chick-fil-A
06.2019 - 05.2021

Assistant Dining Room Manager

Atria Park St. Josephs
01.2017 - 04.2020

Customer Service Associate

Publix
08.2016 - 10.2019

High School Diploma -

Jupiter High School

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Olivia CastiglioneCustomer Service