Olivia Causey
Fort Worth,TX
Summary
Dynamic professional with proven expertise in customer service and espresso machine operation, honed across roles at Ascension Coffee and other leading establishments. Excelled in creating welcoming environments, enhancing customer satisfaction, and training new hires. Skilled in cash handling and POS systems, demonstrating a strong team player attitude and a results-driven approach to achieving business goals. Willing to go the extra mile and help others to create a great work environment as well as good customer relations.
Overview
3
3
years of professional experience
Work History
Barista. Server, Expo, and Hostess
Ascension Coffee
08.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training initiatives for new employees, ensuring a well-prepared workforce capable of meeting production targets.
- Worked closely with supervisors and colleagues to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
Hostess and Kitchen
Drake's Yoke
12.2022 - 08.2023
- Lead Host as well as trained server. Worked in Kitchen for few months.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Upheld highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential food borne illnesses.
Retail Managment
Prima Dora
03.2022 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Hostess
Blue Corn Harvest
11.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Enviornmental Engineering
Tarrant County College District
Fort Worth, TX05.2029
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Coffee expertise
- Latte art
Timeline
Barista. Server, Expo, and Hostess
Ascension Coffee
08.2023 - Current
Hostess and Kitchen
Drake's Yoke
12.2022 - 08.2023
Retail Managment
Prima Dora
03.2022 - 08.2022
Hostess
Blue Corn Harvest
11.2021 - 04.2022
No Degree - Enviornmental Engineering
Tarrant County College District
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