Olivia Chalk
Lawrenceburg,Indiana
Summary
Dynamic Program Manager with a proven track record at JTM Foods, excelling in project management and process improvement. Skilled in analytical problem-solving and team leadership, I successfully enhanced operational efficiency, achieving significant productivity gains. Committed to fostering professional development, I mentor teams to drive high-quality results and ensure compliance with industry standards.
Diligent with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Attentive to detail with experience in coordinating projects, programs and improvements.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
11
11
years of professional experience
Work History
Program Manager
JTM Foods
08.2020 - Current
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Managed project timelines and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
- Facilitated regular status meetings, promoting collaboration among teams to address challenges and streamline processes.
- Developed comprehensive project plans using project management tools to monitor progress and resource allocation.
- Analyzed program performance data, identifying trends that informed strategic decision-making for future projects.
- Implemented process enhancements that increased productivity while maintaining quality standards across programs.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Led program development initiatives to enhance operational efficiency and resource allocation.
- Mentored team members, fostering professional growth and improving overall team performance.
- Streamlined project workflows, resulting in increased project completion rates and reduced delays.
- Implemented training programs that improved staff competency and adherence to best practices.
- Operated and monitored CIP systems to ensure optimal performance and compliance with safety standards.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing operational efficiency.
- Collaborated with team members to troubleshoot issues, implementing effective solutions in real-time.
- Trained new operators on standard operating procedures, fostering a culture of safety and skill development.
- Developed training materials and documentation for CIP processes, improving knowledge retention among staff.
- Led projects focused on process optimization, successfully reducing waste and increasing overall throughput efficiency.
- Carried out general sanitation in accordance with established quality and safety procedures and policies.
- Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas.
- Provided exceptional support during internal and external audits, demonstrating the effectiveness of the CIP program to regulatory authorities.
- Troubleshot issues within the CIP system, resolving problems quickly to minimize impact on production schedules.
- Conducted routine audits of CIP system performance, identifying opportunities for further enhancement or corrective actions as needed.
- Participated in regular safety meetings, staying informed about potential hazards and proactive measures within the workplace.
- Reduced equipment downtime for maintenance by performing regular inspections and cleaning processes.
- Boosted overall product quality with thorough sanitization of vessels, pipes, and other process equipment.
- Oversaw sanitation processes to ensure compliance with health and safety regulations.
- Trained and mentored staff on best practices for cleaning and equipment usage.
- Developed and implemented efficient sanitation schedules to enhance workflow productivity.
- Conducted regular inspections to identify areas for improvement in cleanliness and safety standards.
- Operated industrial cleaning equipment to maintain sanitation standards across facilities.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Trained new staff on proper sanitation techniques and workplace safety protocols.
- Developed efficient cleaning schedules, improving overall workflow and productivity.
- Monitored inventory levels of cleaning supplies, ensuring readiness for operations.
- Maintained organized checkout area, enhancing customer experience and workflow efficiency.
- Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Assisted customers with product inquiries, providing knowledgeable support to improve satisfaction.
- Trained new cashiers on POS systems and operational procedures, fostering team development.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed daily cleaning tasks to ensure sanitary and orderly environments.
- Operated industrial cleaning equipment for efficient maintenance of facilities.
- Supervised cleaning teams to ensure adherence to safety protocols and quality standards.
- Developed efficient cleaning schedules to optimize workflow and maximize productivity.
- Trained new staff on proper cleaning techniques and equipment usage for consistent results.
- Implemented inventory management systems for cleaning supplies, reducing waste and costs.
CIP Operator
JTM Foods
08.2020 - 10.2022
- Analyzed system performance data to identify trends, recommending process improvements for enhanced output quality.
- Managed chemical inventory levels, ensuring proper storage and handling to meet regulatory requirements.
- Collaborated with Quality Assurance teams to address any sanitation concerns or deviations from standard procedures promptly.
- Assisted in line cleans, changeovers and preparation of idle equipment.
- Communicated status of assignments with sanitation team.
- Worked in variable temperatures and weather conditions to accomplish cleaning assignments.
- Streamlined workflow through effective communication with team members regarding equipment status and scheduling.
Cleaner
C&k
04.2018 - 03.2019
- Trained new staff on cleaning protocols and safety procedures.
- Implemented improved cleaning techniques to enhance efficiency and effectiveness.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness.
- Collaborated with management to establish cleaning procedures tailored to specific client needs.
- Led cleaning operations to maintain high standards of cleanliness in commercial facilities.
- Trained and mentored junior staff on efficient cleaning techniques and safety protocols.
- Developed and maintained effective inventory management for cleaning supplies and equipment.
Crew Member
McDonald's
03.2015 - 07.2017
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash drawer integrity.
- Assisted in training new crew members on operational procedures and safety protocols to ensure compliance.
- Maintained cleanliness and organization of work areas, contributing to a positive dining experience for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Resolved customer concerns promptly, displaying strong problem-solving skills and commitment to service excellence.
- Participated in team meetings to discuss performance improvements, sharing insights that enhanced operational effectiveness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Lawrenceburg High School
Lawrenceburg, IN10.2018
Skills
- Analytical problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Team leadership
- Decision-making
- Project coordination
- Program leadership
- Training and development
- Critical thinking
- Interpersonal skills
- Data collection & research
- Work Planning and Prioritization
- Team management
- Flexible and adaptable
- Attention to detail
- Operations management
- Customer service
- Relationship building
- Good judgment
- Scheduling and planning
- Budgeting and resource management
- Team development
- Quality assurance
- Data analysis
- Influencing skills
Timeline
Program Manager
JTM Foods
08.2020 - Current
CIP Operator
JTM Foods
08.2020 - 10.2022
Cleaner
C&k
04.2018 - 03.2019
Crew Member
McDonald's
03.2015 - 07.2017
High School Diploma -
Lawrenceburg High School