Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Champine

Manchester Center,VT

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Barista

Dina Bronson
09.2022 - 07.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in table service when required.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Florist Assistant

Peggy Brockett
06.2021 - 09.2021
  • Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
  • Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
  • Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and boutonniere's.
  • Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
  • Nurtured flowers to maintain quality and promote longevity.
  • Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

Education

High School Diploma -

Burr And Burton Academy
Manchester Center, VT
06.2022

Skills

  • Opening and closing duties
  • Espresso machine operation
  • Up-selling
  • Food Running
  • POS Systems
  • Table Bussing
  • Friendly and outgoing
  • Cash Register Operation
  • Order Taking
  • Beverage Preparation

Timeline

Barista

Dina Bronson
09.2022 - 07.2023

Florist Assistant

Peggy Brockett
06.2021 - 09.2021

High School Diploma -

Burr And Burton Academy

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Olivia Champine