Olivia Chandler
Hayesville,NC
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Recognized for strong work ethic and ensuring customer satisfaction through effective communication and adaptability. Skilled in time management and maintaining high safety standards, consistently delivering results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
DoorDash Delivery Driver
DoorDash
Fort Collins, CO
10.2022 - Current
- Navigated delivery routes efficiently to optimize timely order fulfillment.
- Communicated with customers to confirm delivery details and address inquiries.
- Adhered to safety protocols while transporting food items to ensure quality standards.
- Provided exceptional customer service, enhancing overall satisfaction with delivery experience.
- Adapted quickly to changing conditions, ensuring consistent service even during peak hours.
- Completed daily pre- and post-trip vehicle inspections.
Golf Cart/Pro Shop/Pool Attendant
Brasstown Valley Resort
Young Harris, GA
03.2023 - 02.2024
- Assisted guests with golf cart rentals and returns, ensuring a seamless experience.
- Maintained cleanliness and organization of golf carts, promoting safety and accessibility.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient operation during peak hours.
- Informed guests about resort amenities and local attractions to enhance their stay experience.
- Trained new staff on operational procedures and best practices for guest interactions.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Attached range picker safely to Mule to recover range balls.
- Maintained pool cleanliness by skimming debris and vacuuming surfaces.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Monitored inventory of supplies and equipment for daily operations.
- Ensured compliance with safety protocols and hygiene standards in the pool, locker rooms, sauna, steam room, and fitness center.
Crew Member
Chatuge Cove Marina
Hayesville, NC
03.2021 - 10.2021
- Collaborated with team members to maintain a clean and organized work environment, supporting overall operational efficiency.
- Maintained grounds through lawn care and addressed washouts in gravel roads.
- Assisted in repairing dock tiles and cleaning campground bathhouse facilities.
- Performed daily cleaning of docks to ensure a welcoming environment.
- Managed incoming phone calls with a friendly demeanor, ensuring customer inquiries were addressed effectively before escalating to management.
- Assisted with daily office tasks and administrative functions.
- Supported opening procedures and maintained office organization.
- Coordinated administrative duties to facilitate office operations.
- Oversaw docking and refueling operations for boats, ensuring safety and compliance with environmental regulations.
- Educated customers on safe operation of rental boats while ensuring cleanliness and availability of safety equipment.
Restaurant Busser/Host
The Copper Door
Hayesville, NC
08.2020 - 10.2021
- Managed guest reservations using OpenTable system to ensure optimal seating arrangements.
- Collaborated with waitstaff to communicate special requests and dietary restrictions effectively.
- Oversaw waitlist management during peak hours to maximize table turnover and minimize guest wait times.
- Trained new host team members on customer service protocols and operational standards.
- Coordinated with kitchen staff to relay order status updates, improving communication flow between front and back of house.
- Led efforts to maintain restaurant ambiance by ensuring cleanliness and appropriate decor for fine dining atmosphere.
- Enhanced guest experience by providing warm greetings and efficiently managing reservations.
- Maintained a clean and inviting dining area for an exceptional fine dining atmosphere.
- Trained new team members on proper bussing techniques and restaurant protocols.
- Implemented improved workflow processes, reducing turnaround time for table resets.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Crew Member
McDonald’s
Hayesville, NC
08.2018 - 04.2020
- Provided exceptional customer service, ensuring satisfaction through prompt and friendly interactions.
- Handled high volumes of orders and simultaneously processing payments
- Operated kitchen equipment—like grills and fryers—efficiently, adhering to safety and hygiene standards during food preparation.
- Collaborated with team members to maintain a clean and organized work environment, supporting overall operational efficiency.
Hostess/Dishwasher
Giuseppe’s Pizza at Skippack
Skippack, PA
07.2017 - 06.2018
- Greeted and seated customers, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Assisted waitstaff by relaying customer drink orders efficiently.
- Handled customer inquiries and provided information about menu offerings.
- Executed dishwashing operations, ensuring cleanliness and readiness for immediate use.
- Streamlined prioritization of dishes—from dining room and kitchen—for efficient processing in dishwashing machine and handwashing of pots and pans.
Education
High School Diploma -
Hayesville High School
Hayesville, NC06.2022
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Active listening
- Adaptability and flexibility
Timeline
Golf Cart/Pro Shop/Pool Attendant
Brasstown Valley Resort
03.2023 - 02.2024
DoorDash Delivery Driver
DoorDash
10.2022 - Current
Crew Member
Chatuge Cove Marina
03.2021 - 10.2021
Restaurant Busser/Host
The Copper Door
08.2020 - 10.2021
Crew Member
McDonald’s
08.2018 - 04.2020
Hostess/Dishwasher
Giuseppe’s Pizza at Skippack
07.2017 - 06.2018
High School Diploma -
Hayesville High School