Olivia Chante' Frazier, LPC, NCC
Fayetteville,Georgia
Summary
Persistent and driven leader with a passion for leading and growing organizations. Strong skills in strategic planning, problem-solving, and communication, complemented by a solid understanding of business principles, project management, and team leadership. Thrives in collaborative environments, bringing a relentless work ethic to every task. Excels in handling multiple projects simultaneously with exceptional attention to detail and strong organizational skills. Known for organization and dependability, successfully managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to achieve team goals.
Overview
24
24
years of professional experience
Work History
CEO, Mental Health Professional, Personal Trainer
Transform You, LLC Counseling and Wellness Center
05.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Provide targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Use physical fitness and nutrition to assist clients in managing their mental health and wellbeing.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Provided emergency first aid and CPR as needed.
- Encourage patients to discuss experiences in group and individual settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Observed and monitored client behavior and responses to treatment.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Increased client retention rates by consistently demonstrating empathy, professionalism, and a commitment to excellent patient care.
- Documented client progress in confidential files.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Psychotherapist
Discovery Counseling and Assessment Center
10.2016 - 05.2020
- Providing Counseling and Psychotherapy Services to Individuals, Couples, Children, and Families to include - provide assessment of individual and family dynamics, functioning, safety and risk factors, and strengths and needs.
- Provide family therapy to address identified needs and prevent out-of-home placement of child(ren).
- Provide individual, family and marital counseling to adults and play therapy to children as needed to meet goals of family therapy.
- Provide crisis intervention, psychoeducation, and referrals to community resources.
- Coordinate services with school, medical personnel and/or other community providers.
- Provide written documentation of services provided.
- Thorough communication with agencies involved.
- Clinical interviews with children, parents and other extended family members.
- Observation and evaluation of child / parent relationship, including standardized instruments to assess family interactions, functioning, and parenting skills.
- Conduct collateral contacts with child's school, daycare, pediatrician, and other professional agencies involved if applicable.
- Conduct family conference to discuss family's strengths and needs and attempt to formulate plan regarding meeting these needs.
- Provide written assessment summarizing above activities as well as recommendations regarding future referrals to various community services.
- Conducting Substance Abuse Assessments to assess individual's relationship with drugs and/or alcohol and to make recommendations about ASAM level of treatment needed.
Clinical Area Manager (previously Clinical Supervisor)
Pathways Transition Programs
01.2013 - 07.2016
- Oversee all clinical services in 6 south metro counties and provide management to 10+ staff based on 6 Domains: clinical framework, requirements and standards, community collaboration, basic staff management, operations/clinical operations, billing.
- Clinical Framework - Weekly Staff Audits to ensure model and contextual framework of company is understood and reflected in clinical documentation in addition to all aspects of job.
- Community Collaboration - Maintaining and nurturing community relationships, building community resources, attending community meetings, etc.
- Basic Staff Management - Orientation standards, Hiring Standards, handling staff evaluations, conduct monthly staff meetings/supervision, overall staff management to ensure staff feel valued and nurtured in clinical environment.
- Supervisor diagnostic and service staff to ensure service delivery, quality in service delivery, compliance with company rules and regulations, and ensure contract compliance with vendors (i.e. Medicaid, DFCS contracts, etc.).
- Manage and assign all service referrals and maintain weekly contact with case managers.
- Operations - Streamlining and aligning processes through main office and zones.
- Implement processes, policy, and procedures that are effective and meaningful.
- Making sure tasks are completed and deviate work assignments and completion as needed.
- Billing and Fiscal - produce and review monthly, quarterly, and yearly reports.
- Ensure staff/zone productivity.
- Address any problems or concerns regarding claims, billing productivity, and authorizations (insurance).
Psychotherapist
Pathways Transition Programs
02.2008 - 07.2016
- Providing Counseling and Psychotherapy Services to Individuals, Couples, Children, and Families to include - Provide assessment of individual and family dynamics, functioning, safety and risk factors, and strengths and needs.
- Provide family therapy to address identified needs and prevent out-of-home placement of child(ren).
- Provide individual, family and marital counseling to adults and play therapy to children as needed to meet goals of family therapy.
- Provide crisis intervention, psychoeducation, and referrals to community resources.
- Coordinate services with school, medical personnel and/or other community providers.
- Provide written documentation of services provided.
- Thorough communication with agencies involved.
- Conducting Comprehensive Child and Family Assessments to include Clinical interviews with children, parents and other extended family members.
- Observation and evaluation of child / parent relationship, including standardized instruments to assess family interactions, functioning, and parenting skills.
- Conduct collateral contacts with child's school, daycare, pediatrician, and other professional agencies involved.
- Conduct family conference to discuss family's strengths and needs and attempt to formulate plan regarding meeting these needs.
- Provide written assessment summarizing above activities as well as recommendations regarding future referrals to various community services.
- Conducting Substance Abuse Assessments to assess individual's relationship with drugs and/or alcohol and to make recommendations about ASAM level of treatment needed.
Vice President of Clinical Operations, Psychotherapist
Grace Harbour, Inc.
06.2005 - 02.2008
- Providing Counseling and Psychotherapy Services to Individuals, Couples, Children, and Families to include - provide assessment of individual and family dynamics, functioning, safety and risk factors, and strengths and needs.
- Provide family therapy to address identified needs and prevent out-of-home placement of child(ren).
- Provide individual, family and marital counseling to adults and play therapy to children as needed to meet goals of family therapy.
- Provide crisis intervention, psychoeducation, and referrals to community resources.
- Coordinate services with school, medical personnel and/or other community providers.
- Provide written documentation of services provided.
- Thorough communication with agencies involved.
- Conducting Comprehensive Child and Family Assessments to include Clinical interviews with children, parents and other extended family members.
- Observation and evaluation of child / parent relationship, including standardized instruments to assess family interactions, functioning, and parenting skills.
- Conduct collateral contacts with child's school, daycare, pediatrician, and other professional agencies involved.
- Conduct family conference to discuss family's strengths and needs and attempt to formulate plan regarding meeting these needs.
- Provide written assessment summarizing above activities as well as recommendations regarding future referrals to various community services.
- Conducting Substance Abuse Assessments to assess individual's relationship with drugs and/or alcohol and to make recommendations about ASAM level of treatment needed
- Conducting Mental Health Assessments, Anger Assessments, and Domestic Violence Assessments to provide information about individual's mental health status, past history in applicable assessment area and make provisional DSM IV diagnoses if identified and establish recommendations regarding necessary mental health treatment in conjunction with diagnosis.
- Conducting urine drug screens, hair follicle drug screens, DNA collections and alcohol screens.
- Supervisor diagnostic and service staff to ensure service delivery, quality in service delivery, compliance with company rules and regulations, and ensure contract compliance with vendors (i.e. Medicaid, DFCS contracts, etc.).
- Manage and assign all service and drug screen referrals and maintain weekly contact with case managers.
- Invoice all progress notes, groups, and diagnostic services and prepare monthly reports in regard to invoicing status.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Prepare payroll summaries for all staff and contractors.
- Manage audits by APS Healthcare and Office of Regulatory Services to include audit preparation, addressing issues of concern revealed in audits, and establishing corrective action plans.
- Manage accreditation process of CARF and ensure compliance with CARF standards to ensure accreditation is maintained.
- Oversee daily operations of counseling and diagnostic company.
Adjunct Instructor
Mercer University
08.2006 - 01.2008
- Managed classroom effectively to maintain positive learning environment for all students
- Credential to Teach Following Courses:
- PSYC 111 Introductory Psychology
- PSYC 225 Human Development: Prenatal through Adolescence
- PSYC 226 Human Development: Early Adult to Death
- PSYC 227 Human Growth and Development: Lifespan,
- PSYC 333 Social Psychology
- PSYC 360 Psychopathology
- PSYC 361 Group Process and Practice
- PSYC 365 Current Psychotherapies
- PSYC 371 Psychology of Women
- PSYC 388 Human Sexuality
- PSYC 390 Special Topics in Psychology
- HSRV 230 Introduction to Interpersonal Relations
- HSRV 311 Substance Abuse
- HSRV 330 Conflict Resolution and Problem Solving
- HSRV 390 Special Topics in Human Services
- HSRV 475 Human Services Internship
- HSRV 476 Human Services Internship
- SOCI 306 Research Methods for Social Services
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used exams, quizzes and assignments to assess student comprehension.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
Henry County Case Manager (on-going Services)
Department of Family and Children Services DHR
07.2002 - 06.2003
- Managed case load of approximately 25-40 clients to include following: Bi-monthly contact with clients and their families to assess families progress, strengths and needs.
- Developing case plans, risk assessments, and maintaining documentation in regard to case progress.
- Contacting collaterals and following up on new allegations received by agency.
- Responsible for serving after hours (on-call) at least one week every quarter.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
Flight Attendant
Delta Air Lines, Inc
05.2000 - 09.2001
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN01.2014
Master of Science - Community Counseling
Mercer University
Atlanta, GA05.2006
Bachelor of Science - Criminal Justice
State University of West Georgia
Carrollton, GA05.2000
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Client Relationship Building
- Leadership and People Development
- Operations Management
- Analytical and Critical Thinker
- Innovative and Visionary
Accomplishments
- Licensed Professional Counselor (Georgia) LPC 005812
- National Certified Counselor (NCC)
- American Sports and Fitness Association Personal Trainer Certification (CI #102524)
- Trauma Informed Weight Lifting Certification
- Assisted in the Development of Coweta County Drug Court
- CPR and First Aid Certified
- Conference Presenter
Affiliations
- Member of the Licensed Professional Counselor's Association (LPCA) of Georgia and previously the Atlanta District Rep for the LPCA.
Presentations
- Multicultural Adoption - Integrating the adoptee (National Conference, NYC)
- Anger Management
- Domestic Violence
- Emotional Eating
- Health and Wellness
- The Epidemic of Methamphetamines / Treating the Addict and the Family (Presentations conducted for the various community groups in Fayette & Coweta Counties, local drug task forces, local schools, and the LPCA conference 2007.
Hobbies
My hobbies include spending time with my family and my beloved German Shepherds. I absolutely love being outside in nature. I enjoy learning and growing as a person. Favorite Quote: "Don't Hate Yourself into Change..... Transform Yourself into Greatness"
Timeline
CEO, Mental Health Professional, Personal Trainer
Transform You, LLC Counseling and Wellness Center
05.2020 - Current
Psychotherapist
Discovery Counseling and Assessment Center
10.2016 - 05.2020
Clinical Area Manager (previously Clinical Supervisor)
Pathways Transition Programs
01.2013 - 07.2016
Psychotherapist
Pathways Transition Programs
02.2008 - 07.2016
Adjunct Instructor
Mercer University
08.2006 - 01.2008
Vice President of Clinical Operations, Psychotherapist
Grace Harbour, Inc.
06.2005 - 02.2008
Henry County Case Manager (on-going Services)
Department of Family and Children Services DHR
07.2002 - 06.2003
Flight Attendant
Delta Air Lines, Inc
05.2000 - 09.2001
Master of Science - Psychology
Capella University
Master of Science - Community Counseling
Mercer University
Bachelor of Science - Criminal Justice
State University of West Georgia
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