Olivia Chapman
Leander,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
15
15
years of professional experience
Work History
Senior Manufacturing Specialist
Samsung Austin Semiconductor
Austin, TX
01.2017 - 07.2022
- Organized work to meet demanding production goals.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Prepared reports and technical documentation of day-to-day production processes.
- Communicate and follow through on any inhibitors to manufacturing performance using Knox Instant Messenger.
- Maintain organization of NPI and priority device teams' orders using Microsoft Word, Excel, and Microsoft One Note.
Contractor Manufacturing Specialist
Manpower
Austin, TX
02.2015 - 01.2017
- Organized work to meet demanding production goals.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Administrative Assistant II
Texas Department Of State Health Services
Austin, TX
12.2010 - 07.2012
- Answered multi-line phone system, routing calls, delivered messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Process customer orders for certified copies of birth, death, or stillbirth records within an expedited time frame.
Contractor Home Health Attendant
First Care Home Health Services
Pflugerville, TX
06.2009 - 01.2010
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being. Provided transportation and appointments management.
Clerk
Texas Department Of Criminal Justice
Austin, TX
11.2006 - 05.2009
- Assisted with courier runs delivering inmate files to various correctional facilities. Provided quality clerical support through data entry, document management, and email correspondence.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
PBX Telephone Operator
St. David North Austin Medical Center
Austin, TX
10.2003 - 09.2006
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received incoming calls and paged physicians and nursing stations over PA system.
Education
Some College (No Degree) - Cosmetology
Central Texas Beauty College
Round Rock, TXSome College (No Degree) - Medical Billing And Coding
Virginia College of Austin
Austin, TXHigh School Diploma -
Pflugerville High School
Pflugerville, TX05.2003
Skills
- Customer Satisfaction
- Maintaining Clean Work Areas
- Conveying Information
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Time Management
- Telephone Management
- Strong Analytical and Problem-Solving Skills
Timeline
Senior Manufacturing Specialist
Samsung Austin Semiconductor
01.2017 - 07.2022
Contractor Manufacturing Specialist
Manpower
02.2015 - 01.2017
Administrative Assistant II
Texas Department Of State Health Services
12.2010 - 07.2012
Contractor Home Health Attendant
First Care Home Health Services
06.2009 - 01.2010
Clerk
Texas Department Of Criminal Justice
11.2006 - 05.2009
PBX Telephone Operator
St. David North Austin Medical Center
10.2003 - 09.2006
Some College (No Degree) - Cosmetology
Central Texas Beauty College
Some College (No Degree) - Medical Billing And Coding
Virginia College of Austin
High School Diploma -
Pflugerville High School
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