Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Chattin

Goodview,VA

Summary

At Vinny’s Italian Pizzeria and Grill, I excelled in multitasking and customer service, seamlessly managing reservations and enhancing guest satisfaction. My proactive approach and ability to handle high-pressure situations led to a noticeable improvement in dining experience efficiency.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Vinny’s Italian Pizzeria and Grill
01.2024 - 02.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Delivered pick-up and curbside orders to guests.

Education

General Studies

Virginia Western Community College
Roanoke, VA

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Cash handling
  • Handling complaints
  • Personal presentation
  • Table bussing
  • Supply restocking
  • POS system operations
  • Social perceptiveness
  • Menu memorization
  • Front-of-house display creation
  • Sales and marketing
  • Efficient seating
  • Up-selling techniques

Timeline

Restaurant Hostess

Vinny’s Italian Pizzeria and Grill
01.2024 - 02.2025

General Studies

Virginia Western Community College

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Olivia Chattin