Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Christensen

Moline,IL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Expected to memorize various recipes and customer orders. Tasked with keeping everyone within a timely manner while also keeping quality product.

Overview

8
8
years of professional experience

Work History

Supervisor

Whitey's Ice Cream
02.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, and resolved issues
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Bartender/Kitchen Manager

University Club QC
04.2016 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw kitchen staff during events

Education

Bachelor of Science - Psychology

Western Illinois University QC
Moline, Il
05.2025

Associate of Arts - Psychology

Black Hawk College
Moline, IL
05.2022

High School Diploma -

Moline Senior Highschool
Moline, IL
05.2019

Skills

  • Staff Management
  • Goal-Oriented
  • Expectation Setting
  • Leadership Abilities
  • Time Management
  • Task Prioritization
  • Conflict Resolution
  • Decision Making
  • Active Listening
  • Customer Service
  • Organizational Skills
  • Problem Solving

Timeline

Supervisor

Whitey's Ice Cream
02.2017 - Current

Bartender/Kitchen Manager

University Club QC
04.2016 - Current

Bachelor of Science - Psychology

Western Illinois University QC

Associate of Arts - Psychology

Black Hawk College

High School Diploma -

Moline Senior Highschool

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Olivia Christensen