Overview
Work History
Education
Skills
Timeline
Generic

Olivia Cleveland

Overview

3
3
years of professional experience

Work History

Beach Club Concierge

Sandestin Golf and Beach Resort
05.2024 - 08.2024
  • Facilitated guest check in and verified club membership.
  • Took private cabana reservations and ensured specific food and beverage requests were in order prior to guests arrival.
  • Built strong relationships with club members through exceptional service and personalized attention.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained the high standard of appearance and organization in the pool areas and cabanas.

Front Desk Assistant

Newman Daily Resort Properties Inc.
05.2023 - 08.2023
  • Utilized Excel to create daily check in and check out reports
  • Coordinated with Accounting team to adjust standing guest balances using Microsoft Teams
  • Answered telephone calls and facilitated guest needs, questions, and complaints
  • Tracked and analyzed most common form of communication with guests and reported data to Marketing team to target most efficient means of producing ads and announcements and increased sales by 10%

Intern/Personal Assistant

Tracery Interiors
08.2021 - 08.2022
  • Assisted with and facilitated over 15 installations
  • Communicated with clients to ensure satisfaction with design choices, and made personal design adjustments to various projects
  • Oversaw logistics with moving company regarding shipping inventory from warehouse to client homes

Salesperson

Willow Boutique
05.2021 - 08.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Logged reports, expenses, receipts, and sales in company database.
  • Trained and mentored new sales representatives.
  • Located merchandise across various stores to address customer needs.

Education

Bachelor of Science - Hospitality Management

Auburn University
Auburn, AL
05.2026

Undergraduate Studies

Southern Union State Community College
Opelika, AL

High School Diploma -

South Walton High School
Santa Rosa Beach, FL
05.2022

Skills

  • Customer Service
  • Maintaining positive attitude and optimism
  • Establishing Personal Relationships
  • Strong value of face-to-face connection
  • Office Organization
  • Time Management
  • Performing well under high pressure and stressful environments
  • Collaborating with staff/management when faced with problems
  • Financial Management
  • Cash Handling

Timeline

Beach Club Concierge

Sandestin Golf and Beach Resort
05.2024 - 08.2024

Front Desk Assistant

Newman Daily Resort Properties Inc.
05.2023 - 08.2023

Intern/Personal Assistant

Tracery Interiors
08.2021 - 08.2022

Salesperson

Willow Boutique
05.2021 - 08.2021

Bachelor of Science - Hospitality Management

Auburn University

Undergraduate Studies

Southern Union State Community College

High School Diploma -

South Walton High School

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Olivia Cleveland