Olivia Clore

Provided exceptional customer service to testers and students, answering questions and resolving issues related to our testing process. Learned many different types of tests and the various ways they need to be implemented. Practiced deescalation skills with testers experiencing anxiety.

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Cultivated warm relationships with regular customers.

Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively. Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business. Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.