Olivia Coates
Surf City,North Carolina
Summary
Organized and self-motivated professional with 8+ years of experience in administrative support, scheduling, customer service, and digital media. Adept at coordinating complex logistics, managing multiple projects, and ensuring smooth execution of tasks in fast-paced environments. Proven success in building and maintaining long-term client relationships, streamlining operations, and enhancing engagement through digital tools. Currently seeking a remote opportunity where my strengths in communication, organization, and creative problem-solving can thrive.
Overview
12
12
years of professional experience
Work History
Personal Assistant (Remote)
Private Client
08.2023 - Current
- Coordinated complex personal and business schedules, appointments, and meetings.
- Conducted research and generated leads for business development.
- Managed social media accounts and edited promotional video content.
- Supported remote team communication and task tracking.
- Maintained ongoing communication with clients to ensure high satisfaction, and repeat business.
- Built trust with clients by anticipating needs and delivering reliable, personalized service.
Veterinary Technician Assistant
College Road & Carolina Beach Animal Hospital
06.2020 - 08.2023
- Handled daily coordination of 25+ appointments, minimizing delays and improving client satisfaction.
- Led the creation of a digital appointment scheduling system, reducing booking errors by 15%.
- Managed inventory and performed medical data entry with complete accuracy.
- Created client education content, resulting in a 20% increase in online engagement.
- Built lasting relationships with 500+ clients through compassionate care and clear communication.
- Increased client retention by 30% through education-focused interactions and follow-up systems.
Kennel Manager & Technician Assistant
Hanover Regional Animal Hospital
07.2017 - 06.2020
- Supervised and trained a team of 10+ staff to improve workflow efficiency.
- Maintained detailed financial records, billing over $50K monthly.
- Managed website updates, increasing online booking and client engagement by 30%.
- Provided high-touch customer service while maintaining medical documentation.
Personal Assistant
Carter Oil
01.2013 - 02.2018
- Oversaw calendar management and high-volume scheduling for executive staff.
- Created and maintained 50+ financial spreadsheets to track performance and improve accuracy.
- Built an internal company website that streamlined team communication and document access.
- Boosted customer retention through relationship-building and upselling.
- Managed inventory worth $50,000, ensuring proper stocking and minimal shrinkage.
Veterinary Assistant & Receptionist
Scott’s Hill Animal Hospital
04.2013 - 08.2017
- Assisted in medical procedures and managed daily animal care for 30+ patients.
- Supported front desk operations and client billing with high accuracy.
- Ensured timely and effective communication between clients and staff.
Customer Service Manager
Gold’s Gym
01.2014 - 06.2016
- Converted 80% of facility tour attendees into new memberships.
- Handled all customer interactions, membership billing, and reporting.
- Collaborated on website updates and marketing content to boost engagement.
- Cultivated member loyalty through proactive communication and personalized service, leading to a 15% increase in long-term memberships.
Education
Bachelor of Arts - Marketing Management And Research
Cape Fear Community College
Wilmington, NC01-2016
High School Graduate -
Topsail High School
Hampstead, NC01-2014
Skills
- Event Coordination
- Remote Scheduling
- Client Relationship Building
- Client Retention
- Digital Content Creation
- Social Media
- Data Entry
- Bookkeeping
- Online Appointment Management
- Process Improvement
- Time Management
- Website Maintenance
- WordPress
- HTML
- CSS
- Zoom
- Google Workspace
- Microsoft Office
- QuickBooks
- Trello
- Asana
- Workflow optimization
- Relationship building
- Travel coordination
Timeline
Personal Assistant (Remote)
Private Client
08.2023 - Current
Veterinary Technician Assistant
College Road & Carolina Beach Animal Hospital
06.2020 - 08.2023
Kennel Manager & Technician Assistant
Hanover Regional Animal Hospital
07.2017 - 06.2020
Customer Service Manager
Gold’s Gym
01.2014 - 06.2016
Veterinary Assistant & Receptionist
Scott’s Hill Animal Hospital
04.2013 - 08.2017
Personal Assistant
Carter Oil
01.2013 - 02.2018
Bachelor of Arts - Marketing Management And Research
Cape Fear Community College
High School Graduate -
Topsail High School
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