Olivia Cobb
Jacksonville Beach
Summary
Dynamic sales associate with a proven track record at Scout & Molly's Boutique, recognized as a top earner. Exceptional customer service and communication skills drive client loyalty. Proficient in Heartland software, I excel in merchandising and event coordination, fostering strong vendor relationships to enhance sales and elevate store aesthetics.
Overview
13
13
years of professional experience
Work History
Sales Associate
Scout & Molly's Boutique
05.2018 - Current
- Consecutive Top Earner
- Cultivated strong customer relationships, enhancing client loyalty and repeat business
- Strong customer service and communication skills. Coordinated Events for the store
- Cultivated strong relationships with Vendors and other businesses in the area. Organized vendor markets.
- Implemented Visual Merchandising strategies, elevating store aesthetics and product presentation to increase sales
- Trained new sales associates on sales techniques, building fitting rooms and customer service best practices
- Collaborated with team members to achieve monthly sales targets
- Coordinated inventory management, ensuring optimal restock levels on supplies and certain products reducing shrinkage or potential problems
- Executed daily cash handling procedures, maintaining accuracy in transactions and reporting.
- Proficient in Heatland retail
- Trusted with a business credit card to be able to run errands for the store such as pick up supplies and ship items.
Cashier
Live Bar and Bakery
01.2018 - 05.2018
- New business I helped get ready to open
- Processed transactions accurately and efficiently using point-of-sale systems.
- Managed cash handling procedures to ensure financial accuracy and security.
- Assisted customers with inquiries, enhancing overall satisfaction and loyalty.
Front Desk Reservationist/ Reservationist
Spa at the Ponte Vedra Inn & Club
02.2015 - 07.2017
- Managed reservation systems to ensure accurate booking information and enhance customer experience.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Assisted any position when needed support during busy times or staff shortages.
- Maintained up-to-date knowledge of hotel policies, rates, products and promotions to provide accurate information to guests.
- Managed group bookings of up to 8 people
- Provided exceptional 5 Diamond customer service.
- Checked guests in/out of services
- Proficient in other positions I assisted in such as, boutique sales, Hostess, and Locker room attendant
Cashier
Marshall's
09.2014 - 02.2015
- Processed transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
- Maintained cleanliness and organization of checkout areas to improve workflow.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs and sign up for credit card.
- Assisted customers with returns, refunds and resolving transaction issues.
Intern
Crop Creative Media
08.2012 - 06.2013
- Streamlined communication between departments, improving workflow efficiency on set.
- Purchased supplies, food, props and equipment for production use.
- Enhanced film production quality by assisting in the setup and breakdown of sets and equipment.
- Assisted cinematographers with lighting setups leading to visually impressive shots.
- Performed diverse administrative tasks in support of production team.
- Transcribing
- Worked on Spreadsheets
- Greeted and situated clients in conference room.
- Assisted where needed on set and in the office
Education
Bachelor of Arts - Illustration
Ringling College of Art And Design
Sarasota, FL05-2012
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Heartland software
- Multi-tasking strength
- Sales expertise
- Exceptional communication
- Problem-solving
- Creating events and maintaining good vendor relationships
- Upselling and cross selling
- Merchandising
Timeline
Sales Associate
Scout & Molly's Boutique
05.2018 - Current
Cashier
Live Bar and Bakery
01.2018 - 05.2018
Front Desk Reservationist/ Reservationist
Spa at the Ponte Vedra Inn & Club
02.2015 - 07.2017
Cashier
Marshall's
09.2014 - 02.2015
Intern
Crop Creative Media
08.2012 - 06.2013
Bachelor of Arts - Illustration
Ringling College of Art And Design