Olivia Cobbins
Olathe,KS
Summary
Dynamic leader with extensive experience at Whole Foods Market, adept in program management and operational processes. Excelled in enhancing team productivity and customer satisfaction, achieving a notable 12% weekly sales increase. Skilled in Microsoft Office Suite and effective communication, I fostered a positive work culture and drove significant business success through strategic planning and skill development.
Overview
20
20
years of professional experience
Work History
Bakery Team Leader
Whole Foods Market
10.2021 - Current
- Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
- Enhanced bakery team productivity by implementing efficient work processes and schedules.
- Developed creative marketing strategies to promote bakery offerings and increase sales revenue.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
- Fostered a positive work culture among staff members through open communication and recognition of achievements.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Managed time-sensitive orders efficiently by prioritizing tasks according to deadlines while maintaining product quality standards.
- Collaborated with other departments to create special event menus and displays, increasing overall store performance.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
PFDS/Bakery Team Leader
Whole Foods Market
08.2017 - 10.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successful operations strategies and maximize business success, Increase sales by 16% weekly
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced bakery team productivity by implementing efficient work processes and schedules.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Collaborated with other departments to create special event menus and displays, increasing overall store performance.
- Fostered a positive work culture among staff members through open communication and recognition of achievements.
- Managed time-sensitive orders efficiently by prioritizing tasks according to deadlines while maintaining product quality standards.
Bakery/ Specialty Team Leader
Whole Foods Market
02.2015 - 09.2017
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for Team Members and provided feedback on methods for reaching those milestones.
- Controlled costs to keep business operating within budget and increase profits.
- Developed detailed plans based on broad guidance and direction.
- Managed and motivated Team Members to be productive and engaged in work.
- Developed high-performing teams by setting clear expectations, fostering open communication, and providing consistent support.
Super Team Leader, Bakery, Specialty, PFDS
Whole Foods Market.
05.2008 - 02.2013
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led Team Members relations through effective communication, coaching, training, and development.
- Effectively managed multiple projects concurrently through careful preparation and time management.
- Interacted with clients to discuss project design and better understand scope changes.
- Evaluated employee performance on they first 3 month basis and coached and trained 62 team members, increasing quality of work and employee motivation.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
PFDS Assistant Team Leader
Whole Foods Market
04.2005 - 05.2008
- Developed detailed plans based on broad guidance and direction.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Set aggressive targets for Team Members to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored security to protect employees, customers and property.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
GED -
Community College
Santa Fe, NM12.2005
Licenses & Certifications
Skills
- Bilingual
- Program Management
- Safe Work Practices
- Ability to adapt to new environment
- Operational Processes
- Microsoft Office Suite
- Effective Communicator
- Skill Development
- Progress Monitoring
Timeline
Bakery Team Leader
Whole Foods Market
10.2021 - Current
PFDS/Bakery Team Leader
Whole Foods Market
08.2017 - 10.2021
Bakery/ Specialty Team Leader
Whole Foods Market
02.2015 - 09.2017
Super Team Leader, Bakery, Specialty, PFDS
Whole Foods Market.
05.2008 - 02.2013
PFDS Assistant Team Leader
Whole Foods Market
04.2005 - 05.2008
GED -
Community College
Licenses & Certifications
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