Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Cole

Jupiter

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales

Tommy Bahama
02.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Assistant Store Manager

Claires Stores Inc
11.2019 - 11.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate Of Science - RXT

Cambridge College of Healthcare & Technology
Delray Beach, FL

HS Diploma -

Farmington High School
Farmington, MI
06.2021

Skills

  • Time Management
  • Meeting Deadlines
  • Sales Goal Attainment
  • Credit Card Transaction Processing
  • Restocking Procedures
  • Signage Updating
  • Cash Handling Accuracy
  • Loyalty Programs
  • Excellent People Skills
  • Hand Scanners
  • Listening Skills
  • Visual Merchandising
  • Critical Thinking
  • Product Line Promotion
  • Customer Service
  • Bagging Items
  • Product Recommendations
  • Company Standards
  • Marketing and Advertising
  • Work Assignments
  • Product Promotion

Certification

Certified in adult & child CPR / AED usage.

Timeline

Sales

Tommy Bahama
02.2023 - Current

Assistant Store Manager

Claires Stores Inc
11.2019 - 11.2022

Associate Of Science - RXT

Cambridge College of Healthcare & Technology

HS Diploma -

Farmington High School

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Olivia Cole