Olivia Colello
Albany
Summary
Highly organized worker with exemplary multitasking, time management, and customer service skills. As well as, a motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
6
6
years of professional experience
Work History
Server
Toro Cantina
07.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Assistant Manager
European Wax Center
01.2022 - 09.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Front Desk Receptionist
Albany Medical Center Hospital
05.2021 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Server Manager
Alfredos
04.2018 - 04.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma -
Longwood High School
Middle Island, NY06.2018
Skills
- Strong Work Ethic
- Listening Skills
- Time Management
- Team Leadership
- Customer Service
Timeline
Assistant Manager
European Wax Center
01.2022 - 09.2022
Server
Toro Cantina
07.2021 - 08.2024
Front Desk Receptionist
Albany Medical Center Hospital
05.2021 - 11.2021
Server Manager
Alfredos
04.2018 - 04.2021
High School Diploma -
Longwood High School
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