Excel
OLIVIA COLEMAN
Office Administrator
Lakewood Ranch,FL
Summary
Task-driven Administrative Coordinator looking to support operational functions by working collaboratively with the executive group. Five years track record supporting professional needs with well-organized precision. Let's talk about how I can smoothly transition into your team and bring a creative new energy to your proven methods.
Overview
5
5
years of professional experience
Work History
Service Assurance Associate
CoStar Group
Richmond, VA
08.2021 - 12.2021
- Complete Service Score Surveys calls with customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group
- Make approximately 200+ outbound calls per day
- Execute professionalism via all telephone interactions including effective questioning, listening, and probing
- Maintain objectivity while soliciting feedback on the quality of service
- Communicate with internal departments to resolve customer concerns and follow- up on resolution with customer when necessary
- Provide prompt feedback to CoStar Group representatives based on customer feedback and review of data entry
- Maintain the highest professional standards and open communication, creative thinking, and cohesive team effort
- Support audit preparation through research, analysis and presentation development
Team Leader
River Run Dental Spa
Richmond, VA
06.2020 - 08.2021
- Oversee and manage all contractual obligations
- Lead trainer of new staff and continuing education for current staff
- Insure the office delivers quality and compassionate care to every patient while providing excellent customer service
- Help in planning, coordinating, and organizing operations of the company
- Lead and facilitate meetings on a daily basis
- Manage multiple projects and responsibilities often with competing deadlines
- Investigate past due invoices minimizing the amount of unpaid accounts
- Respond to escalated patient situations and needs to effectively resolve concerns
- Mentor and guide employees to foster proper completion of assigned duties
Treatment Coordinator
Glen Allen Dentistry
Richmond, VA
06.2018 - 06.2020
- Provide administrative support and coordination for all aspects of patient care for both new and established patients
- Complete consultations and payment plans with patients
- Responsible for scheduling all doctor and treatment appointments
- Research billing issues, schedule appointments, and verify insurance coverage.
- Establish rapport and relationships with patients and external partners
Office Administrator
Midlothian Pediatric Practice
Richmond, VA
04.2016 - 11.2017
- Greet and welcome patients, providing each person with a positive first impression of the organization
- Notify the employees of patient arrivals
- Keep patient charts in alphabetical order
- Work with insurance companies regarding patients coverage
- Deliver clerical support by handling routine and special requirements
Education
Associate of Science - Science
ECPI University
Richmond, VASkills
Audit reporting
Data analysis
Complaint resolution
Medical terminology knowledge
Account management
Professional telephone demeanor
Creative problem solving
Multi-line phone talent
Policies and procedures
Strategic planning
Staff Management
Project Management
Coaching and mentoring
Business administration
Software
Power Point
Word
Outlook
MS Office
Timeline
Service Assurance Associate
CoStar Group
08.2021 - 12.2021
Team Leader
River Run Dental Spa
06.2020 - 08.2021
Treatment Coordinator
Glen Allen Dentistry
06.2018 - 06.2020
Office Administrator
Midlothian Pediatric Practice
04.2016 - 11.2017
Associate of Science - Science
ECPI University