Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Colon

Plainview,New York

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

3
3
years of professional experience

Work History

Our Lady of Mercy Church

Sacristan - Bukinda Seminary
06.2021 - Current
  • Maintained well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied trashcans and transported waste to collection areas.

Francesco's Bakery

Front Server, Kitchen Staff
11.2023 - 03.2024
  • Assisted in training new employees.
  • Used problem-solving and issue-resolution skills to promptly and successfully address problems.
  • Upheld operational excellence, ensuring all tasks were completed according to established protocols and timelines.
  • Collaborated with team members for effective communication and smooth workflow during shift operations.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Maintained organized work area by cleaning and removing hazards.
  • Packaged and loaded finished product for customer shipments.
  • Oversaw logistics and inventory management for storeroom.
  • Performed cash, card and check transactions to complete customer purchases.
  • Contributed to store success by maintaining high standards of cleanliness throughout facility.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant experiences and encourage return business.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Carried out complete opening, closing and shift change keep bakery duties working efficiently and teams ready to meet customer needs.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Education

High School Diploma -

St. Dominic High School
Oyster Bay, NY
05.2024

Skills

  • Inventory Stocking

  • Training and mentoring

  • Cash Management

  • Customer Relations

  • Cash Register Operation

  • Customer Assistance

  • Cleaning and sanitizing

  • Cash register systems

  • Staff Mentoring

  • Cash handling and management

  • Time management skills

  • Customer Service

  • Basic Math Competence

  • Team Leadership

  • Staff Training and Development

Timeline

Francesco's Bakery

Front Server, Kitchen Staff
11.2023 - 03.2024

Our Lady of Mercy Church

Sacristan - Bukinda Seminary
06.2021 - Current

High School Diploma -

St. Dominic High School

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Olivia Colon