Olivia Colon
Plainview,NY
Summary
Results-driven Assistant General Manager at Taco Bell with experience supporting daily restaurant operations, driving sales growth, and maintaining strong profit and loss performance. Skilled in supervising staff, training team members, and ensuring excellent customer service in a fast-paced environment. Experienced in monitoring inventory, controlling labor and food costs, and maintaining compliance with food safety standards including ServSafe certification. Proven ability to lead teams, resolve customer concerns, and support store managers in achieving operational goals, increasing efficiency, and delivering a positive dining experience. Strong organizational, leadership, and communication skills with a focus on improving store performance and team productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Taco Bell Restaurant
Hicksville, NY
12.2025 - Current
- Assisted in managing daily restaurant operations to ensure efficiency and high quality service.
- Helped oversee scheduling, inventory, and store procedures to maintain smooth operations.
- Monitored daily and weekly sales performance and worked to achieve sales targets.
- Implemented promotional strategies and upselling techniques to increase revenue.
- Assisted in reviewing Profit and Loss reports to evaluate store performance.
- Controlled labor and food costs to improve profitability.
- Assisted with hiring, onboarding and performance evaluations.
- Ensured fast and friendly service in a high-volume environment.
- Trained and motivated staff while maintaining ServSafe food safety standards.
Shift Lead Manager
Taco Bell Restaurant
Hicksville, NY
03.2024 - 12.2025
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Assisted in the development of short-term goals for each shift.
- Ensured proper stock levels were maintained throughout the shift.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Ensured compliance with all safety regulations during shifts.
- Adhered to all health and safety guidelines while managing the shift.
- Inspected equipment before use to ensure it was functioning properly.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained cleanliness of the store by stocking shelves, cleaning displays.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
Bakery Clerk
Francesco's Bakery
Hicksville, NY
11.2024 - 10.2025
- Performed cashiering duties such as taking payments and issuing change accurately.
- Provided friendly reminders to guests about upcoming events or promotions.
- Offered assistance to fellow team members during peak hours of operation.
- Communicated effectively with kitchen staff about orders placed by customers.
- Resolved customer issues in a timely manner while maintaining professional composure at all times.
- Demonstrated exceptional problem-solving skills when dealing with difficult situations involving customers or coworkers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sacristan
Our Lady of Mercy Church
Hicksville, NY
04.2021 - 02.2024
- Prepared the altar and sacred vessels for Mass and other liturgical services
- Ensured vestments, chalices, hosts, and wine were properly organized
- Maintained church supplies and ensured all items were ready for services
- Coordinated with priests, altar servers, and church staff
Education
Bachelor of Science - Business Analytics
St. John's University
Jamaica, NY05.2028
High School Diploma - undefined
St. Dominic High School
Oyster Bay, NY05.2024
Skills
- Efficient product assembly
- Engaged leadership approach
- Scheduling expertise
- Mentoring and coaching
- Supply ordering
- Staff development support
- Quality management
- Safety standards implementation
- Hiring and recruiting
- Opening and closing procedures
- Effective financial transaction processing
- Analytical decision-making
- Employee onboarding and training
- Stock management
Certification
ServSafe Food Safety
Timeline
Assistant General Manager
Taco Bell Restaurant
12.2025 - Current
Bakery Clerk
Francesco's Bakery
11.2024 - 10.2025
Shift Lead Manager
Taco Bell Restaurant
03.2024 - 12.2025
Sacristan
Our Lady of Mercy Church
04.2021 - 02.2024
High School Diploma - undefined
St. Dominic High School
Bachelor of Science - Business Analytics
St. John's University