Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Combs

Texarkana,TX

Summary

Hard working and passionate individual who strives to succeed in coordinating and managing effective scheduling, placement of care professionals and customer satisfaction. Highly organized, team-oriented professional with exceptional problem-solving and communication skills.

Overview

8
8
years of professional experience

Work History

Cashier-RPT (25-30 Hours)

The Dugout
02.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers by taking their orders.
  • Operated cash register for cash, check, and credit card transactions.
  • Learned duties for various positions and provided backup at key times.
  • Opened restaurant
  • Unloaded, Restocked and Organized products on delivery days.

Caregiver-RPT (20-25 Hours)

Home Instead
08.2018 - 11.2020
  • Assisted clients with bathing, dressing, meal preparation, grooming, medication reminder, and errands in both private residences and facilities.
  • Built strong relationships with clients to provide that emotional and companionship support.
  • Turned and positioned bedbound clients to prevent bedsores and maintain comfort levels.
  • Did clients laundry, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.

Nurse Aide-RFT (40 Hours)

St.Anne’s
09.2020 - 04.2021
  • Provided assistance in daily living activities by dressing, grooming, feeding, bathing, and toileting patient.
  • Assisted with patient transfers and ambulation.
  • Used company software to maintain accurate records of patients care, condition and progress.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.


Service Coordinator-RFT- Salary (40 Hours)

Home Instead
04.2021 - Current
  • Used company system called WellSky to create files and new hire schedules based on their availability to work.
  • Communicated with clients via phone or email when changes or updates were made.
  • Communicated with Care Professionals on a daily basis via Email, WellSky, Google meet or phone to inform of shadows made, schedules changes or updates.
  • Once or twice a week Billing finalization is complete to make sure client rates, scheduled shift times and clocking in and out by care professionals is correct.
  • Time off request sent via email made by care professionals is always done immediately by inputting it under care professionals profile in our Wellsky system, they are then marked unavailable and removed from shifts.
  • Resolved clients or clients family members complaints and issues to drive satisfaction and loyalty.
  • Service Coordinator Position affective September 2022 became fully remote and has been very successful in transitioning.


Education

High School Diploma -

Leilehua High School
Wahiawa, HI
2014

No Degree - Health Administration

University of Phoenix
Honolulu, HI

Skills

Telephone communication

Dependable and Consistent

Adaptability

Google Suites- Sheets, Docs, Gmail, Calender, Drive, Chat, Meet

Great communication

Quick learner

Microsoft Office Suites- Powerpoint, Word, Excel

Timeline

Service Coordinator-RFT- Salary (40 Hours)

Home Instead
04.2021 - Current

Nurse Aide-RFT (40 Hours)

St.Anne’s
09.2020 - 04.2021

Caregiver-RPT (20-25 Hours)

Home Instead
08.2018 - 11.2020

Cashier-RPT (25-30 Hours)

The Dugout
02.2016 - 03.2017

High School Diploma -

Leilehua High School

No Degree - Health Administration

University of Phoenix

Similar Profiles

CREATE PROFILE
Olivia Combs