Olivia Contreras
Houston,Texas
Summary
Resourceful worker known for high productivity and efficient task completion. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments. Masters new concepts and skills. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Julie Flowers
Houston, TX
06.2024 - Current
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Implemented file management systems, ensuring secure and organized document storage.
- Performed data entry tasks, ensuring high levels of accuracy.
- Conducted online research, compiling relevant data and summarizing findings.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
Barista
Starbucks
Houston, TX
07.2022 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Memorized recipes for specialty coffee beverages and seasonal offerings. As well as, created complex, hand-crafted beverages based upon customer preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
Ice Cream Server
Cloud 10
Houston, TX
07.2021 - 08.2021
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Performed both opening and closing duties.
- Assisted in training new staff members on company policies and procedures.
Education
Some College (No Degree) - Computer Science
University of Colorado At Boulder
Boulder, COSkills
- File Organization
- Data Tracking
- Customer Service
- POS System
- Opening and closing duties
- Cleaning and sanitizing
- Safe Food Handling
- Conflict Resolution
Certification
- Learn 2 Serve Food Handler Training Course, valid till 06/23/2025
Timeline
Virtual Assistant
Julie Flowers
06.2024 - Current
Barista
Starbucks
07.2022 - 08.2023
Ice Cream Server
Cloud 10
07.2021 - 08.2021
Some College (No Degree) - Computer Science
University of Colorado At Boulder
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