Olivia Conway
Pomfret Center
Summary
Motivated food service worker with 4 years of experience in fast-paced restaurant environments, including leadership as a Shift Lead/Manager at Blaze Pizza. Skilled in delivering excellent customer service, managing teams, handling transactions, and maintaining food quality and safety standards. Proven ability to multitask, resolve guest concerns, and thrive under pressure. Eager to bring strong communication, hospitality, and teamwork skills to a position to ensure an exceptional guest experience.
Overview
4
4
years of professional experience
Work History
Playa Bowls Team Member
Playa Bowls
Storrs
03.2025 - Current
- Delivered friendly and attentive customer service, ensuring a positive guest experience.
- Prepared smoothies, bowls, and toppings while maintaining presentation standards.
- Handled cash, card, and mobile payments using POS systems with accuracy.
- Ensured compliance with food safety and sanitation standards.
- Upsold add-ons and promoted seasonal specials to increase sales.
- Balanced multiple tasks simultaneously, including food prep, cleaning, and assisting teammates.
Blaze Pizza Shift Leader/Manager
Blaze Pizza
Storrs
08.2021 - 03.2025
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels and organized stock for timely replenishment.
- Handled guest concerns and resolved conflicts quickly to ensure satisfaction and loyalty.
- Delegated tasks effectively to maintain productivity, cleanliness, and order accuracy.
- Managed cash handling, register balancing, and deposits with accuracy.
- Supervised daily operations to ensure efficient service and product quality.
Education
Some College (No Degree) - Psychology
Quinebaug Valley Community College
Danielson, CTSkills
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Cash handling
- Food safety compliance
- Training and development
Timeline
Playa Bowls Team Member
Playa Bowls
03.2025 - Current
Blaze Pizza Shift Leader/Manager
Blaze Pizza
08.2021 - 03.2025
Some College (No Degree) - Psychology
Quinebaug Valley Community College