Olivia Cooney
Altoona,IA
Summary
Motivated individual with strong work ethic. Possesses exceptional interpersonal, problem-solving and analytical skills Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
Work History
Student Engagement Consultant
Iowa State University Student Engagement
10.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained database systems to track and analyze operational data.
- Educated students on organizational mission and goals to help them achieve success.
- Led successful presentations to students, resulting in new organizations formed on Iowa State's campus.
- Listened and responded to student requests and forwarded necessary information to superiors.
- Devised and implemented strategies to optimize marketing campaigns.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Vice President of Risk Management
Pi Beta Phi Fraternity For Women
01.2023 - 01.2024
- Negotiated high-value contracts while mitigating risks for the organization.
- Developed and implemented new strategies and policies to establish long-term objectives and provide strong and sustainable organizational leadership.
- Employed optimal safety practices to reduce sorority complaints and hazards.
- Leveraged technology to automate and streamline processes, resulting in increased productivity across the organization.
- Established and maintained strong relationships with The Panhellenic Council, vendors, and strategic partners.
- Demonstrated proficient leadership skills to motivate members and build competent teams.
- Clarified roles, responsibilities and expectations of members.
- Drove organizational social responsibility programs that created positive social impact while delivering tangible benefits, such as enhanced reputation and member morale.
- Monitored key risks and established risk management procedures.
- Excellent communication skills, both verbal and written.
Barista
Starbucks
07.2021 - 08.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Political Science
Iowa State University
Ames, IA05.2024
Skills
- Networking
- Teamwork and Collaboration
- Critical Thinking
- Organization
- Results-driven focus
- Perseverance
- Public Speaking
- Attention to Detail
Timeline
Student Engagement Consultant
Iowa State University Student Engagement
10.2023 - Current
Vice President of Risk Management
Pi Beta Phi Fraternity For Women
01.2023 - 01.2024
Barista
Starbucks
07.2021 - 08.2023
Bachelor of Science - Political Science
Iowa State University
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