Olivia Cooper
Business Professional
Salem,OR
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, project management, and diverse customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Gifted at working with all types of clientele in a variety of settings. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Executive Office Manager
American Income Life Insurance Company
Salem, OR
02.2018 - 01.2019
- Managed office operations and procedures, including filing systems, to ensure organizational effectiveness and efficiency.
- Developed and implemented new administrative systems, such as record management and financial tracking.
- Coordinated meetings and events for executive staff members.
- Organized travel arrangements for executives, including booking flights, hotels, transportation.
- Assisted with the preparation of presentations for executive team meetings.
- Provided administrative support to senior executives by managing calendars, arranging conference calls, video conferences, scheduling meetings, appointments.
- Maintained confidentiality regarding all aspects of client interactions and sensitive documents related to the organization's activities.
- Acted as liaison between executive staff members and other departments within the organization.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Boutique Manager
Adam & Eve Salem
Salem, OR
02.2015 - 11.2015
- Developed and maintained relationships with vendors to ensure timely delivery of inventory.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created monthly budgets for store operations, including payroll, marketing and inventory costs.
- Ensured compliance with all applicable laws and regulations related to the retail industry.
- Conducted daily staff meetings to review sales goals, customer service standards and upcoming events and promotions.
- Analyzed store performance data to identify areas of improvement in product selection, staffing needs and operational efficiency.
- Implemented strategies to increase traffic flow in the store through promotional campaigns and special events.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Recruited, trained and managed a team of associates dedicated to providing excellent customer service.
- Communicated regularly with corporate office regarding new product launches, promotions, pricing changes and other operational matters.
- Assisted in developing effective marketing initiatives aimed at increasing brand awareness within the local community.
- Initiated creative visual merchandising techniques that increased average ticket sales per transaction.
- Evaluated employee performance on a regular basis in order to provide constructive feedback and recognition for outstanding work.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Trained staff to have extensive product knowledge and upselling skills.
Retail Sales Associate
- Various
Salem, OR
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Chemeketa Community College
Salem, ORSkills
- Workforce Management
- Information Protection
- Customer Relations
- Banking operations
- Conflict Management
Timeline
Executive Office Manager
American Income Life Insurance Company
02.2018 - 01.2019
Boutique Manager
Adam & Eve Salem
02.2015 - 11.2015
Retail Sales Associate
- Various
Chemeketa Community College
Similar Profiles
Chris JasonChris Jason
Senior Manager at American Income Life Insurance CompanySenior Manager at American Income Life Insurance Company
Sage GodlaSage Godla
Insurance Agent at American Income Life Insurance CompanyInsurance Agent at American Income Life Insurance Company
MICHELLE BISSAKONOUMICHELLE BISSAKONOU
Benefits Enrollment Specialist at American Income Life Insurance CompanyBenefits Enrollment Specialist at American Income Life Insurance Company
Joshua ButreyJoshua Butrey
Agent at American Income Life Insurance CompanyAgent at American Income Life Insurance Company
Savanna ChristmanSavanna Christman
Medical Assistant at Praxis HealthMedical Assistant at Praxis Health