Olivia Corcoran
Niagara Falls,NY
Summary
Dynamic and dedicated professional with experience at Small World Two Childcare, excelling in behavior management and parent-teacher communication. Proven ability to foster positive relationships and enhance student development through effective lesson planning and teamwork. Committed to creating inclusive learning environments that support diverse needs and promote academic success. Has experience with customer relations and development thru various hostess positions excelling in multitasking, being a team player as well as keeping a happy and active face and attitude even when times are tough.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Small World Two Childcare
03.2023 - Current
- Assisted in implementing daily educational activities to foster child development.
- Supported lead teacher in managing classroom behavior and promoting a positive learning environment.
- Facilitated communication with parents regarding children's progress and daily activities.
- Organized and maintained classroom materials to ensure an engaging learning space.
- Collaborated with team members to create inclusive activities for children of varying abilities.
- Monitored student interactions, encouraging cooperation and conflict resolution among peers.
- Participated in professional development workshops to refine teaching techniques and strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Provided one-on-one and group-based learning support focused on student progress.
Restaurant Hostess
Longhorn Steakhouse
01.2022 - 03.2023
- Greeted and seated guests, ensuring smooth flow of dining room operations.
- Managed reservation systems, optimizing table assignments for maximum efficiency.
- Assisted in training new host staff, promoting adherence to service standards.
- Coordinated with kitchen and wait staff to enhance guest experiences during peak hours.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Handled guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Monitored wait times and communicated effectively with guests to manage expectations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Restaurant Hostess
Michaels Restaurant
08.2021 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to the development of service protocols that improved overall customer satisfaction ratings.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Reported problematic guests to management to foster safe and pleasant environment.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Greeted and seated guests, ensuring smooth flow of dining room operations.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Handled guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Niagara Wheatfield High School
Sanborn, NY06.2024
Skills
Parent-teacher communication
Certification
CPR and first aid certification
Timeline
Assistant Teacher
Small World Two Childcare
03.2023 - Current
Restaurant Hostess
Longhorn Steakhouse
01.2022 - 03.2023
Restaurant Hostess
Michaels Restaurant
08.2021 - 08.2022
High School Diploma -
Niagara Wheatfield High School