Olivia Cote
Boulder,CO
Summary
Focused and versatile professional with undeniable talents in customer service and hospitality. Bilingual multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Sticks Coffee Shop
Sports Stable
Louisville, CO
10.2020 - 02.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Accurately took several to-go and special orders via phone daily.
- Served individually made coffee drinks to over 30 customers daily.
- Created original artwork for specials board display daily.
- Made and served several café beverages per day with speed, quality and consistency.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Outback Steakhouse
Cerca Trova Restaurant Concepts
Louisville, CO
05.2019 - 01.2021
- Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Maintained accurate cash drawer of $150 per shift.
Soccer Coach
Broomfield Soccer Club
Broomfield, CO
04.2019 - 03.2020
- Boosted performance of individual athletes by devising strategic personal training programs.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
- Presented programs to clubs and other community organizations to highlight soccer program.
- Cultivated community and media relations through social media and other communication channels to support program.
- Prepared athletes for special competitions and tournaments.
Education
High School Diploma -
05.2017 - 05.2021
Skills
Ordering procedures
Soft selling
Point of sale knowledge
Beverage preparation
Menu memorization
Food preparation and safety
Friendly and outgoing
Exceptional customer service
Hospitality service expertise
Adaptive and creative
Excellent memory
Fluent in english and spanish
Cash Handling
Opening and closing duties
Timeline
Sticks Coffee Shop - Sports Stable
10.2020 - 02.2021
Outback Steakhouse - Cerca Trova Restaurant Concepts
05.2019 - 01.2021
Soccer Coach - Broomfield Soccer Club
04.2019 - 03.2020
Monarch High School - High School Diploma,
05.2017 - 05.2021