Olivia Couillard
Williston
Summary
Experienced with life safety code, fire safety regulations and emergency response protocols. Utilizes effective strategies for fire prevention and safety inspections. Knowledge of team coordination and risk management to ensure optimal safety outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Firesetting Prevention & Intervention Specialist
VT Division of Fire Safety
Waterbury, VT
09.2025 - Current
- Identify youth who are engaging in fire-play or firesetting, often through referrals from schools, police, parents, or fire department incidents.
- Conduct interviews with the youth and their caregivers to understand the motivation behind the fire behavior.
- Utilize standardized screening tools (such as those developed by FEMA/USFA) to evaluate the level of risk and determine if the case requires simple education or a professional mental health referral.
- Collaborated with educators to implement effective behavioral strategies and techniques.
- Developed individualized intervention plans for students with diverse needs.
- Monitor the case, provide follow-up assessments, and track progress to ensure the firesetting behavior stops.
- Partner with mental health professionals, social services, or juvenile justice systems to provide comprehensive support for complex cases.
- Maintain confidential records of interventions, assessments, and outcomes.
- Supervisor: Shawn Goodell (802) 760-8827
Administrative Services Coordinator
VT Division of Fire Safety
Waterbury, VT
03.2025 - Current
- Providing excellent customer service through phone, email, and in-person interaction
- Coordinated administrative functions to support fire safety operations and compliance initiatives.
- Assisted in preparing reports, presentations, and correspondence for departmental meetings.
- Managed scheduling and logistics for training sessions and community outreach programs.
- Perform data entry for incoming inspection data as needed
- Provide proof-of-inspection stickers and maintains an accurate record of sales
- Receives and reviews permit applications for construction, fire, and life safety systems
- Supervisor: Shawn Goodell (802) 760-8827
Unit Secretary
UVMMC
Burlington, VT
08.2024 - 03.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical records and maintained patient confidentiality in accordance with HIPAA regulations.
- Managed scheduling and coordination of patient appointments to enhance office efficiency.
- Facilitated communication between medical staff and patients to ensure timely information exchange.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for daily operations.
Sales Associate
Plato Closet
Williston, VT
04.2022 - 05.2024
- Supervisor Crystal Varney (802) 999-6796
- Enhanced customer experience through effective product knowledge and personalized service.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new associates on sales techniques and store policies to improve team performance.
- Conducted regular merchandising assessments to maintain visual standards and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Intern
Williston Community Justice Center
Williston, VT
05.2023 - 08.2023
- Maintain communication with clients surrounding scheduling, check-in, and reminders.
- Assisted in case management processes, enhancing communication between clients and staff.
- Supported program coordination by organizing community workshops and outreach events.
- Developed educational materials for community engagement initiatives to promote restorative justice principles.
- Maintained accurate records of participant progress, ensuring compliance with program guidelines.
- Collaborated with staff on conflict resolution strategies, improving participant satisfaction rates.
- Facilitated support group sessions, fostering a safe environment for open dialogue among participants.
- Fulltime: 40hrs a week
Cashier
Kinney Drugs
Milton, VT
01.2020 - 12.2021
- Supervisor Steve Rubino (802) 559-2491
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
Pharmacy Technician
Kinney Drugs
Milton, VT
10.2017 - 01.2020
- Processed and dispensed prescription medications accurately to ensure patient safety.
- Assisted pharmacists in managing inventory levels and restocking medication supplies efficiently.
- Maintained comprehensive patient records, ensuring confidentiality and compliance with regulations.
- Educated patients on medication usage, potential side effects, and adherence strategies.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented workflow improvements that increased efficiency in medication dispensing processes.
- Part-time 30hrs a week
- Supervisor Megann Leclair (315) 408-7585
Education
Bachelor of Arts - Criminology
Saint Michael’s College
Colchester, VT05.2024
High School Diploma -
Milton High School
Milton06.2020
Skills
- Microsoft Software
- Customer Service
- Code compliance
- Public education programs
- Life safety code
- First aid and CPR
- Problem-solving
- Critical Thinking
- Organization
- Communication
- Data Entry
Certification
- EMT - Emergency Medical Technician (Exp. 2020)
- CPR
Languages
English
Native or Bilingual
Timeline
Youth Firesetting Prevention & Intervention Specialist
VT Division of Fire Safety
09.2025 - Current
Administrative Services Coordinator
VT Division of Fire Safety
03.2025 - Current
Unit Secretary
UVMMC
08.2024 - 03.2025
Intern
Williston Community Justice Center
05.2023 - 08.2023
Sales Associate
Plato Closet
04.2022 - 05.2024
Cashier
Kinney Drugs
01.2020 - 12.2021
Pharmacy Technician
Kinney Drugs
10.2017 - 01.2020
Bachelor of Arts - Criminology
Saint Michael’s College
High School Diploma -
Milton High School