OLIVIA COUTRE
Chicago,IL
Summary
Detail-oriented and collaborative marketing professional with a strong background in managing fast-moving projects across teams and time zones. Known for bringing structure and strategy to creative environments, with a passion for streamlining processes and improving team efficiency. Experienced in working closely with content, creative, and operations teams to deliver impactful work and drive results. Focused on clear communication, strong execution, and creating solutions that support both business goals and team success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
EMA Management Agency
11.2024 - Current
- Acted as the primary support to the manager, streamlining communication between clients, models, and internal teams to ensure efficient execution of account tasks.
- Organized internal systems by tracking client requests, maintaining process documents, and preparing reports that helped improve client experience and team performance.
- Oversaw timelines for content delivery, identified delays or issues, and gathered performance data to support better planning and decision making.
- Collaborated with departments like creative, content and operations to keep client services aligned, efficient, and running smoothly.
Sales Quality Specialist
EMA Management Agency
05.2024 - 11.2024
- Reviewed team member conversations with clients to identify areas where sales could be improved, such as pricing, timing, and missed opportunities.
- Provided personalized feedback to help team members improve how they communicate, build client interest, and close more sales.
- Edited promotional messages and content before publishing to ensure professional language, correct grammar, and clear communication.
- Collaborated with managers to strengthen overall sales performance by recommending improvements and sharing best practices.
Social Media Manager
Mariposa Agency
03.2023 - 05.2024
- Developed and executed marketing strategies across social platforms to boost engagement, increase visibility, and drive sales.
- Created and scheduled compelling content tailored to audience interests, consistently promoting brand messaging and exclusive offers.
- Responded to messages and comments in a timely, friendly, and persuasive manner to build relationships and convert followers into paying customers.
- Analyzed social media performance and fan behavior to adjust content strategies, optimize campaign results, and increase revenue.
Sales Associate
Aritzia
08.2022 - 02.2023
- Delivered a personalized and elevated client experience by proactively addressing individual needs and ensuring customer satisfaction.
- Boosted sales performance through tailored product suggestions and relationship-building strategies based on client preferences.
- Applied in-depth brand and collection knowledge to confidently support clients with styling guidance and curated outfit selections.
- Contributed to overall store success by maintaining visual standards, assisting with point-of-sale duties, and supporting a high-energy team environment.
Education
Bachelor of Arts - Art in Design
The Fashion Institute of Design and Merchandising
Los Angeles, CA01.2023
Skills
- Sales Optimization
- Communication
- Social Media Management
- Time Management
- Collaboration
- Quality Control
Timeline
Assistant Manager
EMA Management Agency
11.2024 - Current
Sales Quality Specialist
EMA Management Agency
05.2024 - 11.2024
Social Media Manager
Mariposa Agency
03.2023 - 05.2024
Sales Associate
Aritzia
08.2022 - 02.2023
Bachelor of Arts - Art in Design
The Fashion Institute of Design and Merchandising
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