Olivia Cox

Lead, train, mentor, and evaluate claims adjusters; provide technical guidance and ensure adherence to company policies and industry standards.

Review coverage analyses, liability determinations, settlement recommendations, and reserves to ensure accuracy, timeliness, and compliance.

Promote a collaborative environment, encouraging professional growth and continuous improvement within the team.

Conduct regular audits of adjuster files to identify trends, training needs, and areas for process improvement

Review and evaluate auto claims by gathering facts through interviews, police reports, photographs, medical records, and repair estimates.

Analyze insurance policies to confirm coverage, exclusions, and limits under Florida insurance law.

Manage claims involving Florida’s Personal Injury Protection (PIP) benefits, bodily injury, uninsured/underinsured motorist, and property damage liability.

Determine fault based on Florida’s comparative negligence rules; negotiate settlements accordingly

Negotiate fair settlements with claimants and attorneys to resolve claims efficiently.

Collaborate with defense counsel on litigated claims, attend mediations/arbitrations when necessary

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Implemented automated systems for tracking payments, increasing operational efficiency by reducing manual errors.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Verified discrepancies and resolved clients' billing issues
• Prepared bills receivable, invoices, and bank deposits.