Olivia Cox
Summary
Dynamic, client-focused professional with a robust background in hospitality, demonstrated through impactful experiences at Starbucks. Exceptional communication and problem-solving skills consistently elevate customer satisfaction and loyalty. Proven ability to multitask fosters a positive environment in fast-paced settings. Detail-oriented with strong project management capabilities, adept at proactively identifying and addressing issues to optimize processes and support team objectives. Committed to leveraging interpersonal skills, effective time management, and a results-oriented mindset in pursuit of a full-time role that offers professional challenges and opportunities for meaningful contributions.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
05.2022 - Current
- Provide feedback to fellow team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Student Intern
Communication Studies Department
08.2025 - 12.2025
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Retail Sales Associate
Dicks Sporting Goods
10.2020 - 05.2022
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Cultivated positive rapport with fellow employees to boost company morale.
Education
Bachelor of Arts - Communication Studies
Campbell University
Buies Creek, NC05-2025
Skills
- Positive and professional demeanor
- Excellent memory
- Clear communication
- Active listener
- Problem-solving
Timeline
Student Intern
Communication Studies Department
08.2025 - 12.2025
Barista
Starbucks
05.2022 - Current
Retail Sales Associate
Dicks Sporting Goods
10.2020 - 05.2022
Bachelor of Arts - Communication Studies
Campbell University