Olivia Criss
Gulfport,MS
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations. At Globe Life Liberty National Division, leveraged organization skills and a professional demeanor to improve client relations and office efficiency. Excelled in team environments, boosting store performance through exceptional communication and time management.
Overview
4
4
years of professional experience
Work History
Receptionist
Globe Life Liberty National Division
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Team Member
The Salad Station
02.2021 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Sales Associate
Plato's Closet
10.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
West Harrison High School
Gulfport, MS05.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Mail handling
- Professional Demeanor
Timeline
Receptionist
Globe Life Liberty National Division
06.2024 - Current
Sales Associate
Plato's Closet
10.2021 - 02.2022
Team Member
The Salad Station
02.2021 - 05.2024
High School Diploma -
West Harrison High School
Similar Profiles
William SlinkardWilliam Slinkard
Career Life Insurance Agent at Globe Life Liberty National DivisionCareer Life Insurance Agent at Globe Life Liberty National Division
Kelli LampoKelli Lampo
Licensed Life Insurance Agent at Globe Life Liberty National DivisionLicensed Life Insurance Agent at Globe Life Liberty National Division
Carissa WaylandCarissa Wayland
Licensed Insurance Agent at Globe Life Liberty National DivisionLicensed Insurance Agent at Globe Life Liberty National Division
Courtney EppsCourtney Epps
Agency Director at Globe Life Liberty National DivisionAgency Director at Globe Life Liberty National Division
Amanda ParkerAmanda Parker
Special Education Teacher/Swim Coach at Harrison County School DistrictSpecial Education Teacher/Swim Coach at Harrison County School District