Olivia Crouch
Athens,AL
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Athens Utilities showcased my strong communication skills and proficiency in accounting software. Expert in cash flow management and customer service, I significantly improved transaction accuracy and fostered repeat business, demonstrating a keen attention to detail and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Customer Accounts Technician
Athens Utilities
06.2023 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked with people to pay their bills.
- Communicated with managers about reconnection and disconnection of customers electricity.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Teller II
Bank Independent
06.2022 - 07.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assistant Store Manager
Joe's Pharmacy
05.2021 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Seasonal Helper
UPS
11.2020 - 01.2021
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Got packages to the right addresses.
- Lifted heavy packages and heavy objects.
- Flexible with my work schedule.
Sale's Associate
Preston's Western Wear
08.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
East Limestone High School
Athens, AL05.2020
No Degree - Basic Studies
Calhoun Community College
Tanner, ALBachelor's of Business - Business Management And Professional Studies
Athens State University
Athens, AL05.2025
Skills
- Strong Communication Skills
- Bank Reconciliations
- Invoice Processing
- Accounting Software Proficiency
- Cash Flow Management
- Sales Order Processing
- Customer Service
- Attention to Detail
- Accounts Receivable
- Microsoft Excel
- Microsoft Office Expertise
Timeline
Customer Accounts Technician
Athens Utilities
06.2023 - Current
Teller II
Bank Independent
06.2022 - 07.2023
Assistant Store Manager
Joe's Pharmacy
05.2021 - 06.2022
Seasonal Helper
UPS
11.2020 - 01.2021
Sale's Associate
Preston's Western Wear
08.2017 - 10.2019
East Limestone High School
No Degree - Basic Studies
Calhoun Community College
Bachelor's of Business - Business Management And Professional Studies
Athens State University
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