Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Cunningham

Pella,IA

Summary

Dynamic and engaging professional with a proven track record at Smokey Row, excelling in beverage preparation and fostering team collaboration. Demonstrated ability to enhance customer satisfaction through exceptional service and maintaining a positive atmosphere. Skilled in espresso machine operation and cash handling, adept at creating supportive and safe learning environments as a Dance Instructor at Wilson Dance Co.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Smokey Row
05.2023 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Dance Instructor

Wilson Dance Co.
08.2022 - 06.2024
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Offered one-on-one instruction to students by appointment.

Education

Bachelor of Science - Psychology

St Ambrose University
Davenport
05.2028

High School Diploma -

Pella High School
Pella, IA
05.2024

Skills

  • Friendly and outgoing
  • Cash Handling
  • Cleanliness
  • Adaptive and creative
  • Espresso machine operation
  • Safe Food Handling

Certification

CPR Certified

Timeline

Barista

Smokey Row
05.2023 - 08.2024

Dance Instructor

Wilson Dance Co.
08.2022 - 06.2024

Bachelor of Science - Psychology

St Ambrose University

High School Diploma -

Pella High School

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Olivia Cunningham