Olivia Damron

Answer incoming calls, schedule appointments, and provide information to clients regarding services offered. Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining pet files. Greet clients and their pets upon arrival at the clinic. Monitored front desk operations to ensure smooth flow of traffic during peak hours, processed payments from clients including cash, credit cards, and checks. Maintained inventory of pet products such as food, treats, toys, collars, leashes. Assisted in social media campaigning via Instagram and Facebook.

Responded to customer requests via telephone and email and effectively answered questions and inquiries. Copied, logged and scanned supporting documentation and placed all information in client files. Entered details such as payments, account information and call logs into Impromed/WoofWare system. Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information. Verified data integrity and accuracy. Filled medications accurately and efficiently. Confirmed client information, answer client questions and referred to correct source when applicable.

Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Maintained adherence to all company protocols. Monitored entrances, exits and fitting rooms for signs of theft. Reported incidents to management. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Prepared outgoing shipments Worked collaboratively in team environment. Followed latest market trends. Stocked and replenished merchandise according to store merchandising layouts.

Processed an average of 75 transactions each day in a timely manner; assisted customers select products that best fit their personal needs. Delivered excellent customer service, addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Set displays and zoned floor to meet and exceed company standards. Kept the front end of the store, including registers and cart carriers, clean, stocked and organized. Trained staff to deliver outstanding customer service

Participated in unit based Quality Assurance Program Frequently commended for maintaining the safety, respect and dignity of residents. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all areas. Maintained all confidential personnel files, licensing and CPR compliance records. Organized, updated and maintained over 200 patient charts. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.

Opened and closed the store, which included counting cash drawers and making bank deposits Processed an average of 75 transactions each day in a timely manner. Delivered excellent customer service by greeting and assisting each customers, select products that best fit their personal needs as well as addressed customer inquiries and resolved complaints. Reorganized, stocked and restocked inventory when shipments were received. Trained staff to deliver outstanding customer service.