Hi, I’m
Olivia Davis
Clinton,MD
Summary
Dedicated and results-driven Health Information Specialist with over 5 years of experience in database management and data analysis within the healthcare sector. Demonstrated expertise in SQL, Palantir, Tableau, and Epic EHR facilitates data-driven decision-making and enhances operational efficiency. Successfully managed complex datasets while supporting healthcare compliance initiatives and improving overall data quality. Passionate about developing impactful dashboards and streamlining workflows to optimize healthcare outcomes.
Overview
13
years of professional experience
1
Certification
Work History
HWF Direct
Program Specialist (Temporary)
09.2024 - 01.2025
Job overview
- Managed 80+ daily grant enrollments and re-enrollments through Salesforce, ensuring 99% accuracy while consistently meeting nonprofit program goals
- Verified insurance coverage in compliance with CMS guidelines, ensuring accurate Coordination of Benefits and integrating insurance data into systems for seamless payment reconciliation on behalf of program participants
- Responded to complex inquiries related to grant eligibility, payment processing, and required documentation, improving response times by 15% through efficient communication strategies
- Reviewed and processed premium payments, ensuring proper and timely posting and reconciliation with grant records to facilitate program financial integrity
- Collaborated with cross-functional teams to streamline processing workflows, reducing applicant wait times by 30% and improving overall operational efficiency within the nonprofit's framework
- Exercised independent judgment in addressing complex eligibility issues, ensuring compliance with nonprofit regulations and optimizing program outcomes
- Maintained accuracy across multiple systems, consistently surpassing internal benchmarks for accuracy and program efficiency
Datavant
Health Information Specialist (Temporary)
12.2023 - 09.2024
Job overview
- Efficiently processed 500+ medical record requests monthly using Epic EHR and Health Source, ensuring compliance with HIPAA and state regulations, which led to a 20% reduction in turnaround time for requests
- Reviewed and verified patient records to ensure complete and accurate information release, resulting in a 98% accuracy rate for records processed
- Conducted quality assurance checks on released medical records, ensuring all requests were complete, accurate, and delivered within established timelines, contributing to a 15% increase in on-time deliveries
- Acted as a primary liaison for patients, healthcare providers, and insurance companies, addressing inquiries regarding medical records and the ROI process, which improved patient satisfaction by 25%
- Ensured all released health information adhered to HIPAA and privacy regulations, consistently achieving 100% compliance in audits and safeguarding patient confidentiality
- Worked closely with healthcare professionals, clerical staff, and management to streamline the ROI process, reducing errors by 10% and increasing operational efficiency
- Led training sessions for new staff on Epic EHR and Health Source systems, increasing team competency and decreasing onboarding time by 30%
- Investigated and resolved discrepancies in patient records, ensuring that all corrections were accurate and timely, reducing error rates in record release by 12%
- Monitored key performance indicators such as turnaround time, accuracy, and customer satisfaction, consistently meeting or exceeding set goals
- Managed the integration of system upgrades and new processes, ensuring a seamless transition and maintaining operational continuity during software changes
- Continuously identified and implemented improvements to the ROI workflow, reducing processing delays by 15% and enhancing overall service quality
Optum Serve Technology Services
Health Information Technologist | Data Analyst
10.2020 - 12.2023
Job overview
- Optimized vaccine distribution strategies by utilizing Palantir Tiberius, Palantir-Contour dashboards, and Tableau to analyze vaccine access, equity, and wastage data
- Identified at-risk doses and recommended redistribution strategies, leading to a 15% reduction in vaccine wastage
- This analysis enabled stakeholders to make data-driven decisions, enhancing vaccine deployment efficiency
- Collaborated with DC IIS and Vaccine for Children Department to streamline processes, deprecate provider PINs, and create Standard Operating Procedures for cold storage, order management, and vaccine distribution protocols, leveraging CDC guidance to ensure compliance
- Addressed inventory reporting discrepancies by leading the reengineering of data submitted in VTRCKS, resolving challenges related to federal and state allocations, ensuring accurate tracking, and preventing unaccounted doses
- Used Python for Application Programming Interfaces to automate inventory reporting for the state of VA, enabling seamless data flow between Palantir Tiberius and state systems, improving the accuracy and timeliness of inventory data
- Coordinated vaccine allocation plans for Delaware, Virginia, and Pennsylvania, aligning distribution efforts with public health goals and ensuring timely access to vaccines for vulnerable populations
- Reported and escalated technical issues on the front end of Palantir Tiberius, minimizing disruptions and maintaining system reliability by working with technical teams to resolve issues within 24 hours
- Improved vaccine ordering and delivery processes, enhancing on-time delivery rates and ensuring consistent vaccine availability across jurisdictions
- Conducted data quality assurance checks using KPI metrics, validating vaccine distribution data and maintaining 98% accuracy across reporting systems, supporting strategic decisions for optimizing vaccine rollouts
- Identified process inefficiencies within Palantir Tiberius and recommended system improvements, streamlining workflows and reducing report generation times by 30%, increasing overall operational efficiency
American Lung AssociationWashington, DC
Office Administrator
10.2017 - 10.2020
Job overview
- Managed the daily operations of the local Washington, DC office, providing direct assistance to the Vice President of Advocacy and Public Policy
- Processed accounts payable, resolved invoice discrepancies, and maintained accurate vendor records, reducing processing errors by 20% and improving the timely execution of advocacy-related payments utilizing SAP Concur
- Assisted in organizing and tracking program expenses, ensuring alignment with budgetary goals, which resulted in the efficient use of resources and a 10% under-budget expenditure across all advocacy initiatives
- Prepared deposits and monitored financial records related to advocacy programs, ensuring accurate and timely reporting, which improved financial tracking and transparency for program stakeholders
- Developed and maintained records and correspondence related to advocacy campaigns and legislative matters, contributing to seamless communication and effective issue tracking within the advocacy team
- Coordinated and managed schedules for advocacy events, meetings, and stakeholder engagements, ensuring timely follow-up and adherence to deadlines, which helped increase event attendance by 15%
- Enhanced PowerPoint presentations and created data visualizations for advocacy team meetings and public-facing reports, improving clarity of key messages and increasing stakeholder comprehension by 25%
- Organized and maintained files for legislative activities, issue campaigns, and partner organizations, ensuring easy access to critical documents and boosting team efficiency during high-priority initiatives
- Provided administrative support to the advocacy team by assisting with logistics, event planning, and outreach efforts, ensuring smooth execution of events and a 20% increase in outreach engagement
- Participated in advocacy program activities, engaging with external stakeholders and representing the American Lung Association in various forums, strengthening partnerships and driving collaboration with key public health stakeholders
- Supported efforts to track policy outcomes, summarize legislative impacts, and assist in data collection, contributing to a 30% improvement in advocacy program effectiveness and a more data-driven approach to legislative efforts
- Prepared and reviewed internal and external communications, ensuring consistent messaging in line with organizational objectives, which helped increase media coverage and advocacy awareness by 15%
- Assisted with audit preparation and contributed to the evaluation of advocacy programs, providing actionable recommendations that led to a 10% improvement in program operations and efficiency
CareFirst BCBSWashington, DC
Claims Processor II
04.2015 - 10.2017
Job overview
- Reviewed and analyzed 700+ healthcare claims per month, ensuring ICD-10, CPT, and HCPCS coding accuracy to minimize denials and improve reimbursement rates
- Researched and corrected claim errors, coding discrepancies, and documentation issues, ensuring accuracy before final submission for approval
- Accurately entered and modified claims to comply with payer policies, medical billing regulations, and HIM coding standards
- Implemented claims automation solutions, streamlining adjudication workflows, enhancing data accuracy, and reducing processing times by 25% to optimize revenue cycle management
- Conducted medical record abstraction and validation to verify diagnosis and procedure codes, ensuring claims were processed correctly
- Collaborated with healthcare providers and payers to resolve coding-related disputes and facilitate timely claim adjudication
- Improved claims processing accuracy and efficiency by introducing operational enhancements, reducing errors by 20%, and ensuring adherence to HIM coding best practices
Highmark BCBSPittsburgh, PA
Customer Care Advocate
01.2012 - 04.2015
Job overview
- Provided high-quality assistance to patients and providers by effectively resolving over 75 daily inquiries related to Explanation of Benefits, coverage details, and claim statuses, maintaining a 95% first-call resolution rate
- Investigated and resolved complex Coordination of Benefits issues to clarify dual insurance policies, preventing claim denials and reducing rework by 30%
- Educated patients and providers on insurance policies, claim processes, and CMS guidelines, enhancing understanding and reducing repeat inquiries by 20%
- Verified insurance coverage and benefits for over 150 patient accounts weekly, ensuring accuracy and compliance with organizational standards and HIPAA requirements
- Collaborated with internal teams and external stakeholders to address escalated billing disputes and payment discrepancies, recovering over $200K annually in denied or underpaid claims
- Monitored quality assurance metrics to meet performance standards, achieving 98% accuracy on claim updates and maintaining compliance with CMS and organizational policies
- Utilized strong communication skills to de-escalate challenging calls, resolve issues efficiently, and improve customer satisfaction scores by 15% year over year
- Trained and mentored new hires on call center systems, COB processes, and effective communication techniques, contributing to a 25% reduction in onboarding time
- Maintained adherence to HIPAA and CMS regulations when accessing and discussing sensitive patient information, ensuring confidentiality and compliance during all interactions
- Streamlined workflows by documenting frequent call issues and proposing process improvements, resulting in a 10% reduction in average call handling times
Education
Southern New Hampshire University
Bachelor of Science from Health Information Management
12.2025
University Overview
- Relevant Courses: Medical Terminology, Introduction to Structured Databases, Health Information Database Management, Introduction to Health Information Technology
- GPA: 4.0
University of Maryland Global Campus
Certificate in Human Resource Management
08.2021
University Overview
- Honors Award, Dean's List
- GPA: 3.9
Skills
- Health Information Systems & Interoperability: Epic, Health Source, IIS, Palantir Tiberius, HL7, FHIR, EDX
- Database Management & Analytics: SQL, Python, Tableau, Power BI, SAP Concur, ROI CRM, Salesforce, Microsoft 365
- Data Governance & Security: HIPAA, HITECH, Data Privacy
- Process Optimization & Automation: Workflow Automation, Data Integration, Data Quality Assurance, System Development Lifecycle
- Healthcare Operations: Revenue Cycle Management, Predictive & Descriptive Analytics, AI/ML in Healthcare, Blockchain for Health Data, CMS Guidelines, Joint Commission Standards
- Medical Coding & Billing: ICD-10, CPT, HCPCS
- Professional Skills: Stakeholder Engagement, Communication, Critical Thinking, Problem-Solving, Collaboration
Certification
- CompTIA Security + CE
- Certified Scrum Master
- Certified in Cybersecurity
- Google Data Analytics
Awards
Operation Warp Speed Challenge Coin, U.S. Department of Health and Human Services, 2021, Awarded for significant contributions to the COVID-19 public health initiative.
References
Furnished upon request
Clearance
Public Trust Clearance
Personal Information
Citizenship: U.S. Citizen
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native language
Affiliations
- HIMSS
- AHIMA
Software
Palantir-Tiberius
Salesforce
SQL
Epic-EHR
Health Source
ROI CRM
Sharepoint
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsTimeline
Program Specialist (Temporary)
HWF Direct
09.2024 - 01.2025
Health Information Specialist (Temporary)
Datavant
12.2023 - 09.2024
Health Information Technologist | Data Analyst
Optum Serve Technology Services
10.2020 - 12.2023
Office Administrator
American Lung Association
10.2017 - 10.2020
Claims Processor II
CareFirst BCBS
04.2015 - 10.2017
Customer Care Advocate
Highmark BCBS
01.2012 - 04.2015
Southern New Hampshire University
Bachelor of Science from Health Information Management
University of Maryland Global Campus
Certificate in Human Resource Management
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