Olivia Dean
Idaho Springs,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dynamic planner with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Sales Associate
Squatch Store
Idaho Springs, United States
11.2020 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Lifts upward of 40 pounds
Environmental Services Associate
Wilson Memorial Hospital
Sidney, OH
08.2019 - 10.2020
- Documented and reported necessary facility and building repairs observed.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Retirement Plan Specialist
Bankers Life And Colonial Penn
Dayton, Ohio
08.2017 - 09.2019
- Educated clients on potential risks and rewards associated with various investments.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Helped clients make informed decisions about financial future.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Evaluated competitors' products and services to gain competitive advantage.
- Met with customers to provide information about available products and policies.
- Identified and solicited sales prospects in agency databases.
- Generated leads through cold-calling, networking and other outreach methods.
- Managed over 200 cold calls per day
Sales Associate
LDM Retail
Buckley, IL
10.2015 - 06.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled up to 60 sales per shift
- Managed returns, exchanges and refunds in accordance with store policy.
- Presented professional image consistent with company's brand values.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
Sales Clerk
Sherwin-Williams Paint Store
Huntington, WV
03.2015 - 10.2015
- Helped customers complete purchases by moving heavy items and collecting payments.
- Kept front check out area clean and organized for efficient service.
- Mixed up to 55 gallons of paint at once
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Opened and closed store by balancing cash registers and receipts.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Used several databases to order inventory from major suppliers.
Direct Care Worker
ResCare
Barboursville, WV
02.2014 - 02.2015
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Cared for 4 adults simultaneously
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Financial Services Representative
GC Services
Huntington, WV
07.2011 - 02.2014
- Maintained updated records of all financial transactions to support traceability.
- Negotiated agreements with clients and suppliers to cultivate favorable terms.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed over 100 calls per day for inbound services
Cashier
Walmart
Huntington, WV
07.2010 - 07.2011
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained IPH of 90 or above
Fast Food Worker
Wendys Restaurant
Wayne, WV
09.2008 - 08.2009
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared 3 orders at once
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Assisted with preparing salads and cold food items.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Wayne High School
Wayne, WV 08.2005 - 05.2009
Some College (No Degree) - Biochemistry And Molecular Biology
Marshall University
Huntington, WV 08.2009 - 05.2013
Skills
Sales trends
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Associate
Squatch Store
11.2020 - Current
Environmental Services Associate
Wilson Memorial Hospital
08.2019 - 10.2020
Retirement Plan Specialist
Bankers Life And Colonial Penn
08.2017 - 09.2019
Sales Associate
LDM Retail
10.2015 - 06.2017
Sales Clerk
Sherwin-Williams Paint Store
03.2015 - 10.2015
Direct Care Worker
ResCare
02.2014 - 02.2015
Financial Services Representative
GC Services
07.2011 - 02.2014
Cashier
Walmart
07.2010 - 07.2011
Some College (No Degree) - Biochemistry And Molecular Biology
Marshall University
08.2009 - 05.2013
Fast Food Worker
Wendys Restaurant
09.2008 - 08.2009
High School Diploma -
Wayne High School
08.2005 - 05.2009
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