Olivia De La Morena
Cape Coral,FL
Summary
Motivated professional with several years of experience offering office support in the industry. Energetic and reputable individual possessing a strong work ethic. Exceptional customer service and decision-making skills.
Overview
7
7
years of professional experience
Work History
Information and Referral
Area Agency on Aging of SWFL
Fort Myers, FL
07.2024 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Lovin Care Home Health
Cape Coral, FL
02.2023 - 07.2024
- Facilitated communication between different departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Scheduling Coordinator
Advance Care Home Health
Cape Coral, Fl
04.2019 - 04.2022
- Avoided overbooking and errors through proactive communication about new appointments and schedule changes
- Followed up with scheduled individuals and completed intake form
- Oversaw schedules by engaging individuals through text, call, and email
- Preserved customer loyalty by quickly and completely resolving complaints
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Motivated employees to continuously grow knowledge and enhance abilities
- Covered daily office workloads through effective staffing and resource coordination
Kitchen Supervisor
The Windsor of Cape Coral
Cape Coral, Fl
05.2018 - 04.2019
- Coordinated receiving of incoming deliveries and proper storage, including rotating perishables for minimal spoilage
- Oversaw production of finished dishes for in-restaurant dining and catering deliveries
- Organized multi-day production of special dish components and coordinated smooth transitions to other team members
- Supervised adjustments to recipes for individual dietary needs and allergy concerns
- Compiled and balanced cash receipts at end of day or shift
Education
Some College (No Degree) - Accounting
Jose Marti
HavanaSkills
- Document management
- Appointment scheduling
- Customer service
- Office administration
- Data entry
- Communication skills
Languages
Spanish
Professional
Timeline
Information and Referral
Area Agency on Aging of SWFL
07.2024 - Current
Administrative Assistant
Lovin Care Home Health
02.2023 - 07.2024
Scheduling Coordinator
Advance Care Home Health
04.2019 - 04.2022
Kitchen Supervisor
The Windsor of Cape Coral
05.2018 - 04.2019
Some College (No Degree) - Accounting
Jose Marti
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