Olivia DeLanoy

• Serve as a primary point of contact for providers, identifying and resolving operational barriers that may affect their ability to complete in-home assessments.

• Support Specialty Programs through daily operational coordination, provider communication, issue resolution, and process improvement initiatives.

• Collaborate with cross-functional teams to ensure onboarding requirements, provider needs, and operational tasks are completed accurately and on schedule.

• Coordinate onboarding for new providers, including training, system access, orientation, and preparation for organizational workflows and processes.

• Maintain accurate provider records and documentation while supporting compliance-related processes, escalations, and follow-up activities.

• Identify opportunities to improve team workflows and implement more efficient processes to reduce administrative workload and improve communication.

• Achieved individual sales goals while managing and developing a team of 15 insurance agents, enhancing team performance and client satisfaction.

• Achieved individual sales goals while managing, coaching, and developing a team of 15 insurance agents.

• Conducted client needs assessments and presented tailored insurance solutions, aligning products with individual financial and family protection needs.

• Provided ongoing coaching and performance support to help agents develop sales skills and achieve individual and team goals.

• Coached agents on sales skills and provided performance support, facilitating achievement of individual and team sales goals.

• Built and maintained strong client relationships through referrals, consistent communication, and customer-focused service.

• Coordinated scheduling, correspondence, and staff activities to streamline daily administrative operations for Executive Director.

• Compiled reports and organized documentation to ensure compliance with regulatory and operational standards.

• Facilitated employee onboarding and orientation while managing staff communications and follow-up.

• Supported administrative projects involving staffing, facility operations, and communication with residents, families, and staff.

• Transported patients to diagnostic tests, procedures, and hospital units, ensuring comfort and safety throughout the process.

• Supported patients with mobility challenges, adhering to hospital safety and infection control protocols to maintain high standards of care.

• Collaborated with nurses and clinical teams to ensure efficient and timely patient transfers across hospital departments.

• Maintained professionalism, confidentiality, and compassionate patient service in a fast-paced hospital environment.