Olivia DeLellis
Fayetteville,North Carolina
Summary
Dedicated professional with a proven track record at Mission BBQ, excelling in customer support and organization. Expert in enhancing customer satisfaction and streamlining service delivery, demonstrated through effective team leadership and a commitment to excellence. Skilled in cash management and known for exceptional work ethic, reliability, and the ability to foster positive customer experiences.
Overview
3
3
years of professional experience
Work History
Great Service Representative
Mission BBQ
05.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Kitchen Staff Member
Mediterranean Bistro
03.2022 - 08.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Cleaned and maintained work areas, equipment and utensils.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Waitress Supervisor
Agora Mediterranean Restaurant
05.2021 - 07.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Monitored dining area to ensure all guests received attentive service without delays.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
Education
Fayetteville Christian School
Fayetteville, NC05.2025
Skills
- Customer Support
- Organization
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash Register Operation
- Organizational abilities
- Cash Management
Timeline
Great Service Representative
Mission BBQ
05.2023 - Current
Kitchen Staff Member
Mediterranean Bistro
03.2022 - 08.2022
Waitress Supervisor
Agora Mediterranean Restaurant
05.2021 - 07.2021
Fayetteville Christian School
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