Olivia Dellos
Tucson,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
25
25
years of professional experience
Work History
Ford/Lincoln Client Concierge
Jim Click Ford Lincoln
01.2011 - Current
- Anticipated, identified and solved ongoing client needs.
- Offered friendly and efficient public service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Formed mutually beneficial relationships amongst team members, clients and the community while providing proactive service and excellent support.
- Provided general operational support including: data entry, emailing, scanning, uploading documents and answering phones.
- Increased job knowledge by participating in educational strategy sessions, reading professional publications and reviewing industry podcasts.
- Completed assignments by establishing objectives, determining priorities, monitoring progress and making adjustment to plans.
Manager/Corporate Trainer
Loews Cineplex/AMC
03.1998 - 05.2010
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress, conducted evaluations and gave feedback to management to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created and prepared educational materials such as module summaries, videos and informational packets to further educate personnel.
- Held demonstrations and one-on-one coaching sessions on use of movie theatre equipment.
- Maintained records on attendance and participation of 50+ crew members.
- Increased company's productivity by teaching new skills and effectively describing complicated ideas to different audiences.
- Maintained highest standards for food and beverage quality and service.
- Served as central point of contact for all outside vendors.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Accomplished multiple tasks within established timeframes
Education
High School Diploma -
Sabino High School
Tucson05.1997
Skills
- Brand Loyalty
- Special Events
- Loyalty Programs
- Telephone Etiquette and Directing Callers
- Hospitality Management
- Attention to Detail
- Strong Verbal and Written Communication
- Clerical Support
- Organized and Proficient in Time Management
- Data Entry and 10-Key
Timeline
Ford/Lincoln Client Concierge
Jim Click Ford Lincoln
01.2011 - Current
Manager/Corporate Trainer
Loews Cineplex/AMC
03.1998 - 05.2010
High School Diploma -
Sabino High School
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