Olivia Demke
Brooklyn
Summary
Customer-focused retail associate with specialty retail experience and a strong interest in art materials and creative processes. Known for delivering outstanding customer service through product knowledge, teamwork, and a positive attitude. Reliable, detail-oriented, and comfortable working in fast-paced store environments involving merchandising, POS operations, and inventory support while upholding company standards and values.
Overview
6
6
years of professional experience
Work History
Special Needs Caregiver
Braverhood Agency
Brooklyn
06.2024 - 08.2025
- Provided structured, supportive daily routines with an emphasis on creativity, sensory activities, and communication.
- Demonstrated patience, adaptability, and strong interpersonal skills in a one-on-one care setting.
Community Health Project Coordinator
The Boys & Girls Club
Binghamton
08.2023 - 12.2023
- Designed and facilitated youth workshops that incorporated art and creative discussion to engage participants.
- Encouraged creativity, self-expression, and open conversation in small-group settings.
- Adapted activities based on age group and engagement level, strengthening communication and facilitation skills.
Retail Educator
Lululemon
Monroe
05.2022 - 11.2022
- Delivered high-quality customer service by combining product knowledge with attentive listening to meet individual guest needs.
- Educated customers on product features, materials, and performance, supporting informed purchasing decisions and repeat business.
- Maintained visual merchandising standards through restocking, organization, signage accuracy, and floor recovery.
- Operated POS and inventory systems to process transactions, manage restock reports, and support loss prevention procedures.
- Collaborated closely with team members to meet store goals, prioritize tasks, and maintain a positive, energetic sales environment.
Cashier
ShopRite
Warwick
12.2019 - 08.2020
- Provided consistent, friendly service to a high volume of customers while maintaining accuracy and efficiency at the register.
- Processed cash and card transactions in accordance with POS procedures and loss prevention policies.
- Assisted with merchandising support, restocking, and maintaining a clean, organized sales floor.
- Responded to customer questions and concerns professionally, escalating issues to management when appropriate.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, United StatesSkills
- Superior customer service
- Sales support
- Product knowledge
- POS operations
- Team collaboration
- Communication
- Time management
- Reliability
- Attendance
- Flexibility
- Learning new materials
- Learning new tools
- Visual merchandising
- Customer engagement
Creative Interests
- Painting and drawing
- Exploring art materials and tools
- Visual art and creative projects
- Photography and composition
Timeline
Special Needs Caregiver
Braverhood Agency
06.2024 - 08.2025
Community Health Project Coordinator
The Boys & Girls Club
08.2023 - 12.2023
Retail Educator
Lululemon
05.2022 - 11.2022
Cashier
ShopRite
12.2019 - 08.2020
Bachelor of Arts - Psychology
Binghamton University