OLIVIA DEMLOW
North Pole,AK
Overview
3
3
years of professional experience
1
1
Certification
Work History
WRIGHT AIR SERVICE -Customer Service Agent
Brett Carlson
Fairbanks, AK
08.2022 - Current
- Provided technical support over the phone when needed.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Ensured safety procedures were followed when operating forklifts.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
OMNI LOGISTICS
Dennis Michel
Fairbanks, AK
06.2022 - 09.2022
- Assisted in loading and unloading baggage from aircrafts.
- Provided customer service assistance to passengers boarding or disembarking planes.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied trash cans and replaced liners as needed.
Summit Painting and Drywall
Eric Graham
North Pole , Alaska
06.2021 - 08.2022
- Utilized power drills, saws and other power tools as needed for installation purposes.
- Covered nails and screw heads with joint compound when necessary.
- Repaired existing drywall damages due to water leakage or structural damage.
- Applied texture to surfaces using hand-trowel techniques or sprayed texture materials.
- Assisted in loading and unloading materials from truck at job site.
- Inspected finished product for any defects before painting process began.
- Sanded rough spots on the wall surface for a smooth finish.
- Followed instructions given by supervisor during every phase of the installation process.
- Maintained neat work area throughout project duration by cleaning up debris daily.
- Installed drywall on walls and ceilings of residential, commercial, and institutional buildings.
- Finished work by priming and painting surfaces according to customers' preferences.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Assisted in loading and unloading of materials from trucks and trailers.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Operated machinery on job sites to reduce accidents or injury.
- Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
Education
Ground School And Ongoing Flight Training
Skills
- Physically fit and agile
- Customer Service
- Hand-Eye Coordination
- CPR training
- Heavy Lifting
- Forklift Operation
- Problem-Solving
- Punctual and Reliable
- Attentive to detail
- Quick Learner
Certification
- Student pilot license
- CPR certified
Affiliations
- Hunting, Camping, Fishing, Hockey
Timeline
WRIGHT AIR SERVICE -Customer Service Agent
Brett Carlson
08.2022 - Current
OMNI LOGISTICS
Dennis Michel
06.2022 - 09.2022
Summit Painting and Drywall
Eric Graham
06.2021 - 08.2022
Ground School And Ongoing Flight Training
- Student pilot license
- CPR certified
Similar Profiles
Sue OwensSue Owens
Agent Account Representative at Brett Smalley & Wade Dyar State FarmAgent Account Representative at Brett Smalley & Wade Dyar State Farm
Loxton KallisLoxton Kallis
Headstockman at Brett Cattle CompanyHeadstockman at Brett Cattle Company
Brett ScottBrett Scott
Excavator Operator at Brett Scott Earthmoving Pty LtdExcavator Operator at Brett Scott Earthmoving Pty Ltd
Jessica HookerJessica Hooker
Squadron Allergy/Immunization Supervisor at United States Air ForceSquadron Allergy/Immunization Supervisor at United States Air Force
Rodney BeckhamRodney Beckham
Meat Department Stocker at Fred MeyerMeat Department Stocker at Fred Meyer