OLIVIA DEMLOW
North Pole,AK
Overview
3
3
years of professional experience
1
1
Certification
Work History
WRIGHT AIR SERVICE -Customer Service Agent
Brett Carlson
Fairbanks, AK
08.2022 - Current
- Provided technical support over the phone when needed.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Ensured safety procedures were followed when operating forklifts.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
OMNI LOGISTICS
Dennis Michel
Fairbanks, AK
06.2022 - 09.2022
- Assisted in loading and unloading baggage from aircrafts.
- Provided customer service assistance to passengers boarding or disembarking planes.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied trash cans and replaced liners as needed.
Summit Painting and Drywall
Eric Graham
North Pole , Alaska
06.2021 - 08.2022
- Utilized power drills, saws and other power tools as needed for installation purposes.
- Covered nails and screw heads with joint compound when necessary.
- Repaired existing drywall damages due to water leakage or structural damage.
- Applied texture to surfaces using hand-trowel techniques or sprayed texture materials.
- Assisted in loading and unloading materials from truck at job site.
- Inspected finished product for any defects before painting process began.
- Sanded rough spots on the wall surface for a smooth finish.
- Followed instructions given by supervisor during every phase of the installation process.
- Maintained neat work area throughout project duration by cleaning up debris daily.
- Installed drywall on walls and ceilings of residential, commercial, and institutional buildings.
- Finished work by priming and painting surfaces according to customers' preferences.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Assisted in loading and unloading of materials from trucks and trailers.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Operated machinery on job sites to reduce accidents or injury.
- Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
Education
Ground School And Ongoing Flight Training
Skills
- Physically fit and agile
- Customer Service
- Hand-Eye Coordination
- CPR training
- Heavy Lifting
- Forklift Operation
- Problem-Solving
- Punctual and Reliable
- Attentive to detail
- Quick Learner
Certification
- Student pilot license
- CPR certified
Affiliations
- Hunting, Camping, Fishing, Hockey
Timeline
WRIGHT AIR SERVICE -Customer Service Agent
Brett Carlson
08.2022 - Current
OMNI LOGISTICS
Dennis Michel
06.2022 - 09.2022
Summit Painting and Drywall
Eric Graham
06.2021 - 08.2022
Ground School And Ongoing Flight Training
- Student pilot license
- CPR certified