Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

OLIVIA DEMLOW

North Pole,AK

Overview

3
3
years of professional experience
1
1
Certification

Work History

WRIGHT AIR SERVICE -Customer Service Agent

Brett Carlson
Fairbanks, AK
08.2022 - Current
  • Provided technical support over the phone when needed.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Resolved customer complaints quickly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Ensured safety procedures were followed when operating forklifts.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.

OMNI LOGISTICS

Dennis Michel
Fairbanks, AK
06.2022 - 09.2022
  • Assisted in loading and unloading baggage from aircrafts.
  • Provided customer service assistance to passengers boarding or disembarking planes.
  • Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Emptied trash cans and replaced liners as needed.

Summit Painting and Drywall

Eric Graham
North Pole , Alaska
06.2021 - 08.2022
  • Utilized power drills, saws and other power tools as needed for installation purposes.
  • Covered nails and screw heads with joint compound when necessary.
  • Repaired existing drywall damages due to water leakage or structural damage.
  • Applied texture to surfaces using hand-trowel techniques or sprayed texture materials.
  • Assisted in loading and unloading materials from truck at job site.
  • Inspected finished product for any defects before painting process began.
  • Sanded rough spots on the wall surface for a smooth finish.
  • Followed instructions given by supervisor during every phase of the installation process.
  • Maintained neat work area throughout project duration by cleaning up debris daily.
  • Installed drywall on walls and ceilings of residential, commercial, and institutional buildings.
  • Finished work by priming and painting surfaces according to customers' preferences.
  • Assisted skilled workers with construction projects in rough and finish carpentry phases.
  • Assisted in loading and unloading of materials from trucks and trailers.
  • Followed established procedures for safely operating machinery while adhering to company policies at all times.
  • Operated machinery on job sites to reduce accidents or injury.
  • Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.

Education

Ground School And Ongoing Flight Training

Skills

  • Physically fit and agile
  • Customer Service
  • Hand-Eye Coordination
  • CPR training
  • Heavy Lifting
  • Forklift Operation
  • Problem-Solving
  • Punctual and Reliable
  • Attentive to detail
  • Quick Learner

Certification

  • Student pilot license
  • CPR certified

Affiliations

  • Hunting, Camping, Fishing, Hockey

Timeline

WRIGHT AIR SERVICE -Customer Service Agent

Brett Carlson
08.2022 - Current

OMNI LOGISTICS

Dennis Michel
06.2022 - 09.2022

Summit Painting and Drywall

Eric Graham
06.2021 - 08.2022

Ground School And Ongoing Flight Training
  • Student pilot license
  • CPR certified

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OLIVIA DEMLOW