Olivia Demonstranti
Crofton,MD
Summary
Team Leader experienced in directing activities in a sales/restaurant setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. Looking to learn more about business management to expand future career opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Barista
Graduate Hotels
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Assistant Sales Manager
FatFace
07.2022 - 01.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Liaised between customers and product development team to recommend product improvements.
- Hired, trained and motivated sales and marketing professionals.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Generated sales report to help upper management make effective decisions and sales plans.
Sales Lead Manager
Lucky Brand
03.2022 - 06.2022
- Ensured customers had consistent, quality experience while supporting management in meeting Company expectations and initiatives.
- Supervised sales team of 10 associates, providing motivation and coaching to help them achieve personal sales goals in addition to stepping in to support employees and deliver smooth sales processes for clients.
- Ensured and maintained store standards, which include but were not limited to visual presentation, merchandising and back of house operations, as per Company direction.
- Handled customer relations issues by effectively presenting information, enabling quick resolution and client satisfaction.
- Held weekly meetings with Assistant, Store, and District Managers to identify techniques to overcome sales obstacles and increase revenue.
- Carried out opening/closing procedures each shift which include cash handling, sales analysis, and performance assessment.
Senior Server (Supervisor)
Brightview Senior Living
11.2019 - 03.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to residents.
- Supervised team of 25 staff members, while managing 2 dining rooms and up to 150 residents.
- Provided fine dining experience to residents, treating them with compassion, regardless of the type of care they were receiving.
- Waited on multiple tables at once while supervising the dining room and maintaining the well-being of other servers.
- Spoke to residents when immediate issues arose and found ways to help them/find a solution to the problem efficiently and effectively.
- Communicated with management and line cooks to relay information back to the servers and residents.
- Trained all new hires; explaining in great detail company policies, how to serve in a fine dining environment, and how to work the POS.
- Evaluated performance of servers; communicating with them to help improve any areas of serving they may struggle with.
- Worked with management to assess and find solutions to reoccurring problems, with consideration of resident, server, and line-cook feedback.
Barista
Dunkin' Donuts
08.2019 - 03.2020
- Engaged in all field of work possible, including the Drive-Thru, cash registers, coffee/drink stations, sandwich/hot food station, and rotated cleaning jobs with others.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Associate's - Business Management
Anne Arundel Community College
Arnold, MD01.2024
High School Diploma -
Arundel High School
Gambrills, MD05.2021
Skills
- Sales Statistics Analysis
- Hiring and Onboarding
- Employee Coaching and Motivation
- POS Systems Operation
Accomplishments
- Received "Super Star" rating on my one-year review; highest performance evaluation an associate can receive, only given out to 1-2 people per community.
- Promotion to Senior Server from Dining Server after a year of work; supervisory position.
Certification
- TIPPS Certified- 2023
Timeline
Lead Barista
Graduate Hotels
04.2023 - Current
Assistant Sales Manager
FatFace
07.2022 - 01.2024
Sales Lead Manager
Lucky Brand
03.2022 - 06.2022
Senior Server (Supervisor)
Brightview Senior Living
11.2019 - 03.2022
Barista
Dunkin' Donuts
08.2019 - 03.2020
Associate's - Business Management
Anne Arundel Community College
High School Diploma -
Arundel High School
- TIPPS Certified- 2023
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