Olivia Denino
West Palm Beach ,FL
Overview
4
4
years of professional experience
Work History
After-School Program Leader
Morton and Barbra Mandel Recreation Center
09.2023 - Current
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Maintained confidentiality of records by using appropriate data security methods.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20-30 students.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20-30 students.
Front Desk Receptionist
Morton and Barbra Mandel Recreation Center
09.2023 - Current
- Answered phone calls and helped answer customer questions and concerns.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected fees and payments for multiple departments.
- Scheduled, coordinated and confirmed lessons and reservations.
- Tracked information in excel sheets.
Sales Associate
Kohl's
08.2020 - 01.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Marketing
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL04.2026
Skills
- Group Dynamics
- Project-based learning
- Payment Processing
- Exceptional customer service
- Administrative Support
- Scheduling
- Sensitive information handling
- Problem-solving
Timeline
After-School Program Leader
Morton and Barbra Mandel Recreation Center
09.2023 - Current
Front Desk Receptionist
Morton and Barbra Mandel Recreation Center
09.2023 - Current
Sales Associate
Kohl's
08.2020 - 01.2022
Bachelor of Science - Marketing
Palm Beach Atlantic University - West Palm Beach