OLIVIA DENOOYER
West Palm Beach
Summary
Results-driven professional with extensive expertise in advanced aesthetic laser treatments and genuine understanding of the patient experience. Combines professional laser specialist background with firsthand patient experience to guide clients through treatment decisions and manage expectations with empathetic communication. Proven track record coordinating complex client relationships and delivering service excellence.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Lead Laser Specialist & Esthetician
One Life Health and Performance
Palm Beach Gardens
04.2022 - 05.2025
- Consulted with clients on aesthetic goals and recommended advanced laser treatments (CO2, IPL, Q-switched Nd:YAG, RF microneedling)
- Performed laser procedures with precision while prioritizing client safety and satisfaction
- Trained and mentored laser technicians on device operation and treatment protocols during and after employment
- Researched and evaluated new laser technologies to enhance service offerings
- Managed client expectations through detailed pre- and post-treatment consultations
- Maintained accurate records of client progress and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
Merchandising Service Manager
Ulta Beauty
Boca Raton
06.2016 - 03.2020
- Guided clients through personalized recommendations to achieve aesthetic goals
- Communicated effectively with diverse clients to understand aesthetic goals and preferences
- Built strong client relationships through consistent, high-quality service
- Resolved customer complaints promptly to improve satisfaction and foster loyalty
- Solved customer concerns and operational challenges with professionalism and creativity
- Supervised daily operations to maintain high customer service standards
- Developed comprehensive knowledge of the beauty industry and emerging trends
Education
Facial Specialist & Licensed Electrologist (EO) - Master Esthetician & Electrology
Boca Beauty Academy
Boca Raton, FL 05.2021 - 12.2021
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL 09.2017 - 06.2019
Skills
- Patient Care
- Expectation Management
- Patient Compliance
- Aesthetic Consultations
- Outreach and Follow-up
- Patient Education
- Patient Relations
- Adept with Latest Aesthetic Surgical Modalities and Techniques
- Industry Engagement
- HIPAA Compliance
Timeline
Lead Laser Specialist & Esthetician
One Life Health and Performance
04.2022 - 05.2025
Facial Specialist & Licensed Electrologist (EO) - Master Esthetician & Electrology
Boca Beauty Academy
05.2021 - 12.2021
Associate of Arts - Business Administration
Palm Beach State College
09.2017 - 06.2019
Merchandising Service Manager
Ulta Beauty
06.2016 - 03.2020