Olivia Diamond

Responsibilities:

• Shared expertise in distilling and the distribution processes of craft products.
• Prepared and served craft cocktails to patrons
• Provided insights on beverage distribution and the East End of Long Island.
• Closed out the register and prepared payout sheets for live music performers.
• Served high customer volumes during special events and weekends.

• Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
• Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
• Expanded the clientele base by creating effective marketing strategies and engaging in community outreach efforts.
• Increased client retention through consistent communication, motivation, and support.
• Designed specific workout systems for individual clients based on performance ability.
• Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
• Instructed Group Fitness Classes.
• Marketed my services and health and fitness insight on social media.

• Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
• Taught elementary education lessons in a supportive manner.
• Provided attentive care, ensuring a safe and nurturing environment.
• Assisted with meal preparation ensuring nutritional needs were met, light housekeeping and laundry to support family with additional chores.

• Engaged in outreach to large tech vendors across the country.
• Utilized Salesforce to manage current portfolios and prospective leads.
• Attended panels to gain insights from Fortune 1000 company leaders.
• Maintained up-to-date knowledge of evolving market trends and changes.
• Conducted prospecting efforts and expanded professional connections on LinkedIn.
• Developed a deep understanding of the roles of Field Marketers, Sales Specialists, CIOs, and CTOs.
• Strengthened cold-calling skills to establish new business relationships.
• Observed meetings led by the VP of sales and CEO regarding sales, leadership summits and discussions with global executives.

Responsibilities:

• Built connections within the Hampton's service industry.
• Prepared and served drinks to patrons.
• Marketed events and specials for the premier Hampton's nightclub events through social media.
• Served high customer volumes during special events, late nights, and weekends.

• Developed rapport-building techniques that fostered lasting connections with guests, resulting in increased loyalty and repeat visits due to highly personalized service.
• Successfully sold memberships, including both contract-based and month-to-month plans, achieving or surpassing sales targets.
• Handled membership inquiries and club-related questions via phone with professionalism and courtesy, directing clients to appropriate departments or personnel when necessary.
• Gained expertise in member management systems such as ABC Fitness and Club Runner to efficiently manage operations and ensure seamless service delivery.
• Managed transactions for merchandise and membership payments, ensuring accuracy and efficiency while maintaining a high standard of customer service.