Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Olivia Diaz

Riverside,CA

Summary

Dynamic leader and strategic planner with a proven track record at Pacific Attorney Group, enhancing operational efficiency and client satisfaction. Excelled in team leadership and complex problem-solving, significantly improving service delivery and performance metrics. Expert in legal administration, demonstrating exceptional verbal communication and interpersonal skills. Achieved notable success in staff development and customer relationship management, driving positive outcomes and loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager/ Legal Assistant

Pacific Attorney Group
07.2007 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Created spreadsheets to track client progress and document billable hours.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.

Education

Paralegal - Legal Assistant

International Career Development
Huntington Park, CA
09.2005

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Performance Evaluations
  • Negotiation
  • Financial Management
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Team Development
  • Hiring and Training

Certification

Paralegal certification

Bilingual in Spanish & English

Languages

Spanish
Professional Working

Timeline

Manager/ Legal Assistant

Pacific Attorney Group
07.2007 - Current

Paralegal - Legal Assistant

International Career Development

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Olivia Diaz