Olivia Diaz-Bailes
La Palma,CA
Summary
High performing Administrative Assistant with over 10 years of experience in the field. Expertly handled complaints, inquiries and services with multiple industries across the board. Confident in the ability to continuously improve. Major Strength include strong leadership, excellent communication skills, competent, strong team player, dutiful respect for all regulated environments, Supervisory skills including, Scheduling, training, and other administrative tasks
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
OCEANIC DENTAL
Huntington Beach, CA
10.2018 - 02.2019
- Provided exceptional customer service
- Answered new patient calls
- Responded to new patient emails
- Scheduled new and current patients appointments
- Maintained a Customer Lead Sheet
- Mailed new patient paperwork packets
- Checked all new insurance benefits
- Greeted new and current patients
- Liaison between front and back office
- Assisted with marketing projects and special events/public relations
- In Charge of 'Thank You' letters and 'Thank You for Referring to Us' letters
- In Charge of inputing EOBs payments and crediting patients for services paid by Insurance.
Administrative Assistant to Office Manager/ Billing Assistant
DR. DAVID POMMERENCK (CHIROPRACTOR)
Lomita, CA
03.2013 - 06.2016
- In charge of inputing EOBs payments and crediting patients for services paid by insurances
- In charge of collecting debts owed to Dr
- Pommerenck either by attorneys/clients claims, denied EOBs, and services not paid for by cash patients
- Billed patients for services rendered
- Assisted Office Manager in hiring process by pre-screening applicants before final interview
- In charge of keeping Office Manager schedule up to date with personal appointments, important events and travel dates
- Coordinated and prioritize daily schedule; arranged meetings and special events
- Served as a gatekeeper for incoming queries for Office Manager; answered, screened and directed incoming calls ensuring a high level of professional customer service and confidentiality
- Served as a backup for front office duties such as filling in positions for others on sick/ or personal days, collecting payments from patients and properly documenting payments, checking out patients from their visits, informing patients of next appointments, answered multi line phones, and planned patients services within the time frame.
Administrative Assistant (Volunteer)
CARSON STREET ELEMENTARY
Carson, CA
09.2010 - 01.2013
- Handled multi lined phones and greeted visitors to the school
- Routine clerical duties such as photocopying, filing, faxing
- Coordinate mail
- Student information / file management
- Maintain and decimate communication and documentation.
Advocate (Volunteer)
LAW OFFICE OF CAROLINE A. ZUK
Long Beach, CA
06.2010 - 06.2011
- Helped advocate legal representation for children with disabilities
- Helped families learn their rights with regards to services for their child.
Administrative Assistant (Volunteer)
TORRANCE COURT HOUSE (Sheriff Division)
Torrance, CA
06.2007 - 08.2007
- Clerical Duties such as photocopying, filing, faxing
- Helped individuals with paperwork and if a solution could not be made then the issue was delegated to the correct personnel.
Education
Associates in Arts: Criminal Justice -
El Camino College
Associates in Science: General Science -
El Camino College
Skills
- Microsoft and Apple products: Word, Excel and PowerPoint
- Excellent front office etiquette
- Ability to effectively multi-task several complex assignments with tight deadlines
- Diligently follow through on projects
- Demonstrates maturity of judgment
- Several years of successful experience in customer service
- Bilingual: English/Spanish
- Excellent telephone manners and etiquette
- Detail-orientated, organized and self-motivated
- Ability to pleasantly interact with clients, vendors and co-workers
- Desire to meet and exceed client and patient needs and expectations
- Ability to read, understand and follow oral and written directions in English
- Ability to speak clearly and concisely
- Ability to sort and file materials correctly in alphabetical or numerical systems
REFERENCES
References available upon request.
Timeline
Patient Care Coordinator
OCEANIC DENTAL
10.2018 - 02.2019
Administrative Assistant to Office Manager/ Billing Assistant
DR. DAVID POMMERENCK (CHIROPRACTOR)
03.2013 - 06.2016
Administrative Assistant (Volunteer)
CARSON STREET ELEMENTARY
09.2010 - 01.2013
Advocate (Volunteer)
LAW OFFICE OF CAROLINE A. ZUK
06.2010 - 06.2011
Administrative Assistant (Volunteer)
TORRANCE COURT HOUSE (Sheriff Division)
06.2007 - 08.2007
Associates in Arts: Criminal Justice -
El Camino College
Associates in Science: General Science -
El Camino College
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