Olivia Doherty
Kent,OH
Summary
Dynamic in nature, I leveraged my exceptional customer service and espresso machine mastery at Tree City Coffee & Pastry to significantly enhance the customer experience. By fostering a loyal customer base and collaborating with local bakeries, I boosted sales and ensured a welcoming environment, showcasing my friendly demeanor and attention to detail.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Tree City Coffee & Pastry
05.2024 - 10.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Food and Beverage Server
Boston Mills / Brandywine
01.2024 - 04.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
Host
Burntwood Tavern
10.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Line Cook
Chipotle
04.2023 - 09.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Barista
Starbucks
08.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Front Porch Cafe
03.2021 - 08.2021
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor Of Communication Studies - Journalism
Kent State University
Kent, OHHigh School Diploma -
Lake Middle High School
Uniontown, OH05.2022
Skills
- Friendly and outgoing
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
Timeline
Barista
Tree City Coffee & Pastry
05.2024 - 10.2024
Food and Beverage Server
Boston Mills / Brandywine
01.2024 - 04.2024
Host
Burntwood Tavern
10.2023 - 01.2024
Line Cook
Chipotle
04.2023 - 09.2023
Barista
Starbucks
08.2021 - 08.2022
Barista
Front Porch Cafe
03.2021 - 08.2021
Bachelor Of Communication Studies - Journalism
Kent State University
High School Diploma -
Lake Middle High School
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